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Clinical Informatics Specialist

  • Posted:Mar 30, 2023
  • Apply by:Apr 23, 2023
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Abbotsford, BC
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

Clinical Informatics Specialist

Location: Flexibility to work between both hospices is required (Abbotsford & Vancouver)

Job status: Permanent full-time 1.0 FTE (75 hours bi-weekly)

Compensation: BCNU Collective Agreement - Level 4 

We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.



Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centred care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.



Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.

We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:

  • 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
  • Up to two paid mandatory wellness days a year
  • Generous paid leave including compassionate and special leave when you need it
  • Municipal Pension Plan (MPP),
  • 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
  • Health and Wellness Spending account that provides up to $1000 annually to ensure you can focus on the benefits that are important to you and your family
  • Flexible working options
  • Free meals on-site at the hospices
  • Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
  • Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents



The Clinical Informatics Specialist (CIS) promotes the integration of computer and communications technologies and clinical change initiatives that automate and/or enhance evidence-based clinical practices. As an integral member of a multi-disciplinary team, the Clinical Informatics Specialist will also work to increase the effectiveness, efficiency, accountability and sustainability of clinical initiatives and education that assist in the successful transitioning and utilization of an Electronic Health Record (EHR).



  • Provides clinical informatics leadership for the successful design and implementation of the EHR and other clinical system initiatives that support care practices.
  • Provides leadership to nursing and clinical staff and/or coaching to providers to incorporate advances in clinical informatics and the integration of electronic health records into practice.
  • Serves as a consulting resource to information technology leadership, project teams and other members of the organization. 
  • Participates in steering committees and working groups for clinical informatics and information technology initiatives.
  • Informs the design, development, implementation, delivery and evaluation of clinical information systems and their associated dictionaries, databases, tables, reports and related standards, protocols and procedures to support clinical uptake of electronic health and information records.
  • Observes and evaluates clinical practice to determine staff/provider adoption/ education needs related to the use of technology in practice and process redesign.
  •  Leads the clinical systems training for the planning, coordination, scheduling, implementation and evaluation of education programs to meet the learning needs of electronic health information system users,
  • Assesses end user competency assessment and intervention, including developing corrective learning plans in partnership with managers and staff.
  • Assists in the identification and development of new and changing functions and processes as they relate to the use of clinical information systems.
  • Leads, researches, defines and creates documentation related to the effectiveness of clinical information systems to further the development of clinical tools that support care practices and information capture and are compatible with standards of practice for all health care disciplines.
  • Maintains familiarity with health care industry developments in clinical informatics and participates in advising on implementation of related standards, tools and processes.
  • Participates in the development of detailed requirements, evaluation criteria, budgets, project charters, implementation plans, status updates, communication plans and other project related documents.

Leads and/or supports the development and implementation of organizational and/or departmental clinical change management practices and procedures as they relate to the electronic health record and clinical practice process redesign as it pertains to the automation of professional practice.

  • Manages, coordinates and facilitates communication of system changes/enhancements.
  • Consults, as required, with Information Technology colleagues to identify innovative approaches and standards for information capture, storage and retrieval that ensure the management of and secure access to personal electronic health information.
  • Documents and communicates clinical informatics standards to information technology leadership, staff, providers, project managers and the appropriate user community representatives and vendors.
  • Participates in error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency. Participates in custom report development and data analysis for decision-making.
  • Performs other related duties as assigned.



  • A level of education, training and experience equivalent to a Bachelor’s degree in a related health discipline such as Nursing, Allied Health, Health Informatics, or other patient care/clinical related profession and a minimum of three (3) to five (5) years’ experience in a health care environment, including extensive experience using related computer technology, clinical change management, and/or project leadership.
  • Experience implementing/supporting integrated clinical system environments an asset. Current practicing registration with the applicable provincial college or association.



What you bring to the role:

  • Advanced computer skills with current multiple applications relevant to the role.
  • Demonstrated knowledge and understanding of new trends in clinical practice and information systems and their related improvements.
  • Demonstrated knowledge and experience of project and change management practices, methodologies and principles.
  • Demonstrated knowledge and practice in effective problem-solving techniques.
  • Demonstrated ability to establish and maintain effective working relationships with technical, operational and vendor staff, working independently or as part of a team.
  • Experience in successful coaching and facilitating  of others.
  • Demonstrates strong research and evaluation skills.
  • Demonstrated experience in policy and procedure development and/or clinical documentation standards
  • Demonstrated excellent interpersonal, presentation, oral and written communication skills, strong organizational and time management skills.

You have:

  • High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
  • Excellent time management skills.
  • Demonstrates flexibility that allows you to work with high energy, creative people.
  • Able to thrive and effectively manage priorities in a changing, ambiguous environment.


Please note:

  • Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
  • Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.



We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience.  Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.



Please submit your cover letter and your resume at https://www.canuckplace.org/about-us/careers/ by April 16, 2023. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.


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