Employment Trainer (Bilingual)

About this position

Job Title:            Employment Trainer

Status:                Regular Full-Time

Hours:                 70 bi-weekly hours

Pay scale:           $28.885/hr to $33.983/hr

Deadline:           Until filled

Who are we?  

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.   

Job Specific Responsibilities: 

Direct Client Service 

• Design, develop and deliver a variety of upskills training, informational, and interactive learning sessions targeted to different client needs, that range from information sharing to facilitated group sessions, all designed to improve client knowledge and employability skills. Topics may include resume and job search skills, critical thinking, soft skills, confidence building, problem/solving, communication skills, customer service, digital literacy skills, and retention skills for long-term employment such as self-efficacy, career exploration, workplace expectations, and financial literacy.  

• Identify gaps in upskills training, informational, and interactive learning sessions, and partner with community organizations to ensure a full suite of pre-employment sessions is provided to clients.  

• Provide motivation, encouragement and hope for clients using a variety of approaches such as Trauma Informed, Motivational Interviewing, Strength-based, and Solutions Focused interventions.  

• Incorporate opportunities for clients to learn from peers and apply what they are learning in group sessions.  

• Adjust session and workshop planning to accommodate individual and group needs, creating a positive learning environment for clients.  

• Use evidence-based approaches to evaluate group session effectiveness and to adjust as needed.  

• Provide information and resources to clients.  

• Reduce barriers to access for the populations served by the program.  

• Lead/assist with community events and workshops as needed.  

• Monitor client attendance and maintain database outcomes and report as required.  

• Support clients in the Resource Room to access resources including resume templates and labour market information as needed. 

Administration and Clerical 

• Maintains electronic client records by updating case management records, prepares reports, and protects the confidentiality of the information.  

• Ensures all data is accurate and entered on a timely basis.  

• Collects statistics and prepares reports as required.  

Teamwork and Collaboration 

• Maintains effective communication of information among internal and external stakeholders.  

• Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.    

• Participates in the evaluation component of relevant program.  

• Participates in the internal chart audit process.  

• Provides support to clients of team members as needed.  

• Provides resources and support to program staff pertaining to specific client issues.  

• Participates in staff development as appropriate to the position.  

Leadership 

• Fosters an environment of continuous learning through staff mentoring and development  

Position Requirements 

Education 

• Bachelor Degree in Social Sciences or related field or equivalent combination of experience and education  

Professional Experience 

• 3 to 5 years experience in the following areas:  
  • Experience in group facilitation/group training sessions  
  • Experience in employment related initiatives  
  • Experience in curriculum development and instructional design  

Key Competencies 

• Knowledge of issues, trends and legislation in the employment field and the labour market  

• An understanding of the factors affecting employability, including retention 

• Experience working and supporting clients of different demographics and vulnerabilities 

• Knowledge of adult learning principles, ability to understand the audience and to adapt delivery to meet participant needs and learning goals  

• Knowledge of Learning Management Systems (LMS) 

• Knowledge of instructional design and various tools to engage participants, including AI 

• Experience in workshop planning, development and delivery over a variety of platforms   

• Strong group facilitation skills and the ability to manage group dynamics  

• Knowledge of job search techniques, career development, and issues relating to unemployment  

• Knowledge of community and social service resources, in particular services for job seekers  

• Strong time management and ability to work independently 

• Strong digital literacy, including MS Office suite 

• Excellent documentation and case noting skills  

Linguistic Profile (for Centres with French Language Service Designations) 

• Under the Centre’s designation to provide French Language Services  

• Based on New Avenues Linguistics Rating Scale:  A+ (highest skill) to C- (lowest skill)  

• • French (oral expression): A (required) 
  • French (oral comprehension): A (required) 
  • French (reading comprehension): A (required)  

• Other languages an asset  

Personal Suitability/Other Requirements 

• Monday to Friday days with two Thursday evenings per month until 8 pm  

• Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management  

• Comfortable providing services in a hybrid model or in-person and virtual services from the Employment Centre or off-site locations.  

• Communication skills, both oral and written, for a variety of audiences