Clinical Manager

About this position

The Clinical Manager is responsible for the management and quality assurance of all clinical/social work services provided by the agency, including the training, modelling and supervision of all professional staff. This position is responsible for providing clinical expertise and leadership to the Counselling Team, and to the agency at large. The Clinical Manager is also part of the Senior Management Team, which supports compliance with all delivery of services to the fiscal, ethical and legal standards, accreditation and the core values and mission of the agency and is accountable to the Director, Settlement and Clinical Counselling Services.

KEY ACCOUNTABILITIES:

Management

• Manage the department's service delivery objectives, ensuring targets are achieved through ongoing monitoring and maintaining accurate data collection and statistics
• Manage ongoing evaluation of counselling services as required by funders and ensure client satisfaction
• As a member of the CCSYR senior management team, participate in the development and implementation of agency-wide policies and procedure.
• In collaboration with the Director, Settlement and Clinical Counselling Services, engage in strategic and business planning of CCSYR counseling as well as referral programs.
• Work with the Director, Settlement, and Clinical Counselling Services in the preparation and management of annual programs' operational budget.
• Work in collaboration with Director, Settlement, and Clinical Counselling Services on applications for any special funding or grant requests to support new program initiatives and core funding applications.
• Participate in organizational strategic planning, implementation, and evaluation.
• Work with Senior Management team and community partners to grow existing businesses and to develop new opportunities for expansion.
• Manage the development of impact and options analysis for review by senior management.
• Work with Clinical Supervisor to manage and oversee intake procedures, process, and waitlist.

Supervision

• Determine staffing requirements based on current and future agency needs, recruit, train, model, mentor and work closely with Clinical Supervisor to provide supervision to all clinical staff including Counsellors/Social Worker and intake worker.
• Provide supervision and support to Clinical Supervisor for professional growth and development.
• Work in collaboration with Clinical Supervisor, to review the disposition and handling of cases.
• Support clinical practice and assist staff to acquire and/or maintain the knowledge, skill and clinical judgement for safe performance in the delivery of quality client centered services.
• Ensure high customer satisfaction and high quality services are provided by appropriately trained and duly certified and licensed staff.
• Responsible for providing strategic direction to the clinical staff regarding performance standards and goals.
• Establish, oversee and provide guidance to staff regarding existing and new clinical processes, protocols and policies. This includes communicating new policies and processes to the clinical staff and providing them with adequate support and training for implementation.
• Provide case consultation to staff on escalated complex cases.

Program Management

• Assume overall responsibility for oversight, management, quality assurance, process improvement, data management and feedback of the clinical services provided by the agency
• Lead the Counselling Team, with initiating, planning and evaluating over-arching agency client services, annual program operating plans, quality improvement processes, and special projects and contributing to business planning.
• In consultation with the Director, Settlement and Clinical Counselling Services, identify and implement tools, processes, interventions or infrastructure necessary to ensure success of the counseling and referral programs and related activities.
• Provide leadership in the identification of problems and the development of resolution for community counseling/social service needs and the needs of agency counsellors/social workers.
• In collaboration with the Director, Settlement and Clinical Counselling Services and Executive Director, develop business plans for new and existing clinical programs which support CCSYR goals and vision. Research and develop additional appropriate services for clients in conjunction with the Director, Settlement and Clinical Counselling Services and Executive Director and Board Program Committee, as required
• Ensure the alignment of service delivery operations with organizational strategy and operational goals, and the measurement of performance.
• Oversee the delivery of programs and ensure they are delivered in accordance with funders requirements.
• In collaboration with the Counselling Service team to prepare and complete all reports required by different funders, such as Catholic Charities, York Region, Ontario Trillium Fund and etc.
• Work with Clinical staff to establish and maintain program fee structure.
• Provide strategic and operational leadership to develop and implement programs and program evaluation.
• Oversee the maintenance of client records assuring accuracy, completeness and compliance with regulations including the AODA, legal, accreditation and ethical standards.
• Manage and oversee the use of database system and online counselling platforms to ensure the compliance with regulation of privacy and confidentiality, and to maintain regular update and review of the agency’s needs with the product and service providers.

Community Involvement

• Positively and professionally represent CCSYR in the community by participating and collaborating with community partners on various projects and initiatives as requested.
• Network with external sources in the exchange of information through public speaking, providing in-service training, attending conferences and symposiums.

Miscellaneous duties

• Participate on agency committees and special projects as assigned.
• Participate in fundraising activities of the agency.
• Perform other duties as assigned.

Education:

• A minimum of a Master's Degree in Counselling Psychotherapy, Psychology or Social Work or a related discipline
• Registration with a professional college (e.g. College of Psychotherapists, Social Workers, Psychologists)

Experience:

• Progressive management experience in a social service setting
• Minimum of 5 years’ clinical/social work services experience is required
• Minimum of 5 or more years’ supervision experience is required
• Experience and competency in writing grant and funding proposals
• Experience in crisis intervention and conflict resolution skills
• Demonstrated management and staff development with emphasis on coaching, mentoring and leadership

Core Skills:

• Exceptional leadership, relationship management, facilitation, negotiation and problem solving skills
• Superior interpersonal and verbal and written communication skills
• Strong skill in grant writing and funding proposals
• Ability to deliver clinical supervision and teaching to staff
• Aptitude for working effectively and sensitively with people from diverse cultural backgrounds
• Familiarity with the operation and funding of a Family Service Agency, especially a Catholic Family Service Agency
• Ability to work in a fast paced environment with changing priorities
• Sound judgement and decision-making skills
• Strong technology skills with competency in PowerPoint, Excel, different online communication platforms (Zoom, Microsoft office, Microsoft Teams, Web browsing etc.)
• Ability to work flexible hours
• Understanding of Anti-Oppression and Anti-Racism Framework and ability to integrate it into leadership style
• Understanding and strict adherent to the AODA
• Familiarity with principles of Catholic social justice
• A successful Vulnerable Sector Criminal Records check
• Valid driver’s license, access to a reliable vehicle and relevant insurance
• Fluency in a second language is desirable
• Strong technology skills with competency in PowerPoint, Excel and different online communication platforms