RAP (Resettlement Assistance Program) Worker

About this position

Hours:
35 hours per week

Wage:
$25.23 to $32.09, based on years of service
1 year: 25.23   2 years: 27.28  3 years: 30.5 4 years: 32.09

Estimated Start date:
January 15^th, 2024

Location:
Peterborough, Ontario

Reports to: 
Manager of Refugee Resettlement 

Terms of Employment:
12-month parental leave contract

EHB and pension:
N/A

Applications must include a cover letter and resume. If emailing your application, it will be appreciated to receive cover letter and resume as one PDF file attached to the email. Only eligible internal candidates will be considered for the position.

Please address your application to:

recruitment@nccpeterborough.ca
Attention: Recruitment Committee
New Canadians Centre Peterborough
221 Romaine St. Peterborough, ON K9J 2C3

Thank you for your interest. Please note that only those selected for an interview will be contacted.

The NCC is an advocate for equity and is committed to ensuring representation in its staff team. We welcome applications from members of immigrant and refugee communities, people of colour, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

The New Canadians Centre Peterborough (NCC) is a non-profit charitable organization dedicated to supporting immigrants and refugees in the Peterborough, Kawartha Lakes, Haliburton and Northumberland regions. We strive to empower people who are new to Canada, so they can be recognized as equal and valued members of Canadian society, and we provide leadership to cultivate their meaningful economic, social, and cultural inclusion in our community.

NCC’s Resettlement Assistance Program (RAP) coordinates the arrival, orientation and initial steps of settlement for government-assisted refugee clients. The RAP Worker is part of the RAP Team and is responsible for ensuring all direct services are provided to government assisted refugees during the period they are in temporary housing, as well as any related case management work with clients as directed by the Manager of Refugee Resettlement.

Duties & Responsibilities:

Direct Services

• Interview clients to obtain case history and background information
• Assess new clients’ needs and work with clients to address these needs
• Assist clients in the process of adjustment to life in Canada in areas such as education, health, finances, housing, recreation, and employment
• Provide appropriate and relevant information and referral services on community and government programs and services in a manner and pace suitable to the language level of the client
• Deliver Resettlement Assistance Program (RAP) orientation sessions.
• Provide support and information for clients experiencing personal and/or family issues
• Follow up with clients in a timely and consistent manner
• Provide or arrange for interpretation for clients when accessing community services
• Assist with housing search and ordering furniture
• Prepare moving papers
• Assist with Canada Child Benefits and other government applications and forms
• Advocate and case consult with other social service organizations and service providers.
• Provide crisis intervention as required e.g. in cases of family violence.
• Liaise with other service providers and advocate for clients as required
• Work with volunteer support groups to coordinate services and meet clients’ needs
• Have availability to work on call during evenings and/or weekends when clients are in temporary housing

• Respond to telephone, in person or electronic inquiries or forward to appropriate person
• Create, edit, proofread and finalize office correspondence, reports, statements, forms, presentations and other documents using Microsoft applications
• Prepare and file client intake forms; keep counselling notes and records; update client files and/or client database; record additional information as specified (monthly statistics, iCARE, etc.)
• Attend regular RAP team meetings and other staff meetings as required
• Provide Manager of Refugee Resettlement with necessary statistics and information as requested and in a timely manner

• Support the mandate of the New Canadians Centre Peterborough
• Assist in organizing and/or participate in NCC events and activities including the AGM and Canada Day
• Complete documentation such as expense reports and timesheets in a complete timely fashion
• Create and maintain a Position-Specific Manual
• Other duties as required

• Post-secondary education in a field related to Community Development, Social Work and/or Social Service Work, or equivalent working experience, is required
• Experience in counseling and needs assessment, strongly preferred
• Experience with crisis counselling, conflict resolution is an asset.
• Work experience in office administration and/or the non-profit sector is an asset
• Lived experience as a newcomer to Canada or as a member of a marginalized group, as voluntarily self-identified, is viewed favourably.

• Excellent English written and verbal communication skills applicable to a multicultural setting is required
• Fluency in Arabic or other languages is an asset
• Understanding and empathy for the struggles which immigrants, refugees and newcomers face in starting a new life in Canada; knowledge of issues facing resettled refugees in general and the Resettlement Assistance Program more specifically considered an asset
• Understanding of anti-oppressive language and concepts including power, privilege, intersectionality, and racism
• Detail oriented, with strong organizational, research, problem solving and time management skills
• Ability to work independently and as part of a team
• Adaptability and responsiveness to client and organizational needs
• Ability to work under pressure and address emergency situations
• Knowledge of community resources
• Ability to maintain confidentiality and handle important documents in a sensitive manner
• Demonstrated ability to keep accurate records, write reports and meet deadlines
• Proficient in use of computers and Microsoft Office applications, including Microsoft Excel and Microsoft Access

• Current Criminal Reference check with vulnerable sector screening
• Valid Ontario Class G Driver’s License, and access to a vehicle is required
• Ability to work flexible hours, including some weekends and evenings
• Ability and willingness to travel to related seminars, conferences, training, meetings, etc.