Customer Service - COVID-19 Vaccine Scheduling Support

About this position

Want to make a difference and join the fight against COVID-19? Ian Martin is hiring customer service representatives with call-centre experience to help support the COVID-19 vaccine scheduling rollout in Ontario. If you’re looking for a position where you can put your skills to use and start making a meaningful difference to the lives of Ontarians right away, look no further! 

Ontario’s Ministry of Health is currently seeking Customer Service Representatives to join their team for an initial three-month assignment to support their COVID-19 vaccine scheduling rollout.  

This position is right for you if you are known for your friendly demeanor, professional and courteous phone presence, and your genuine care for the customers you serve! You put your customers first, and easily build connections as you operate with empathy, patience, and a sincere concern for solving their problems. 

As a Customer Service Representative, you will serve as the first point of contact for callers in an inbound call-centre environment, providing guidance, quality customer service and accurate information.  

You will: 

• Work remotely with technology provided by the client  
• Listen carefully and understand customer requests and inquiries, in a high-volume inbound call centre  
• Leverage a knowledge base and informational materials to offer guidance to callers and provide them with accurate information  
• Escalate concerns/questions as needed  
• Represent our organization professionally to callers  
• Work diligently and properly with confidential information 

The best person for this role is a quick learner who thrives in a fast-paced environment and enjoys the variety that comes along with working in a high-volume setting. They are engaging communicators, with strong people skills and a desire to help others, and will work diligently with confidential information. 

If this sounds like you, we want to meet you! 

The Details:  

This is a full-time temporary position, with a three-month contract to start and some possibility of extension. Our client needs candidates who have the flexibility to work full-time shifts, including weekends and evenings. 

The pay rate is $19.00 per hour. 

Qualifications  

• Experience in a customer service role in a call-centre environment  
• Experience using an online ticketing system, CRM, or similar platform, for handling and documenting calls  
• Ability to Fluently speak, read and write English (bilingual English/French an asset) 
• Post-Secondary education is preferred, or in progress 
• Proficiency with the use of computers (CRMs preferred)