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Manager, Urgent Response Services

  • Posted:Jun 08, 2022
  • Apply by:Jun 24, 2022
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Scarborough, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position


Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social, and physical health of infants, children, and youth from the pre-natal stage to age 29, and their families.  With a range of community, residential and treatment services our work helps to strengthen social and emotional well-being, for culturally diverse clients to move forward through adversity and develop abilities and skills to reach their full potential.   We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. To learn more about who we are and what we do, visit our website at www.stridestoronto.ca


The Manager, Urgent Response Service (URS) is a full-time permanent position that supervises the respite services team and provides training, support, and leadership for the staff group who work directly with children and youth diagnosed with Autism Spectrum Disorder (ASD) and their families in the provision of respite services. The Manager will provide supervision and oversee respite-based service for children and youth registered in the Urgent Response Service (URS) to improve child and family quality of life and prepare for successful participation in community programs. Services take place at the organization, in community settings or in the home on a one-to-one or group basis.

Benefits:            Competitive Group Health Benefits, Retirement Savings Plan.


  • We provide opportunities for growth and professional development.
  • We have a diverse and inclusive work environment with staff who speak multiple languages and dialects.
  • We are committed to providing an equitable and inclusive environment where our team members and clients can thrive.
  • We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.


  • Support intake process and advises on appropriate placement of children in respite, individual or group settings.
  • Supports the development of respite plans for individual children.
  • Approves respite plans for individual children.
  • Creates processes to ensure consistency across service settings and locations.
  • Leads the program planning process.
  • Provide day-to-day supervision of a multi-disciplinary team and delivery of the Urgent Response Service.
  • Facilitates resolutions of complaints or conflicts involving clients, families and staff using a solution-focused approach.
  • Communicates with parents/caregivers and provides updates on student progress as required.
  • Carries out relevant administrative functions in support of program delivery.
  • Monitors service targets, flags program director/manager of any potential issues.
  • Manages program supply budgets.
  • Leads staff meetings.
  • Attends external partnership meetings as required.


The following education, professional memberships and knowledge are a requirement for this role:

  • Undergraduate degree in behavioural science or psychology.
  • 5 years of experience in direct clinical intervention with children and families. 
  • A thorough understanding of principles and conceptual issues of ABA. 
  • A thorough knowledge of autism spectrum and the clinical applications, mental health theories, adult education, family systems theory, child and family act, along with management theories and practices.  
  • Knowledge of human resource management and effective labour relations is essential. 
  • Ability to work effectively in a team environment as a leader.
  • Demonstrated conflict resolution and problem-solving skills. 
  • Ability to work with multi-disciplinary teams.
  • Proficient with MS Office (Word, Excel, PowerPoint and Outlook) and data management systems.
  • Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
  • An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families. 
  • Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.


While not required, preference will be given to candidates with the following: 

  • Previous experience in a supervisory role would be an asset.
  • BCBA or working towards BCBA would an asset.
  • Knowledge of the cultural diversity of communities served by the agency.
  • Fluency in another language(s), including sign language.


As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

  • Full vaccination against COVID-19 or have received an exemption from the organization’s policy.
  • A Vulnerable Sector police check.


Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is June 24, 2022.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the range of cultures represented in the communities we serve.

In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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