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YMCA House Team Leader

  • Posted:Sep 24, 2021
  • Apply by:Oct 08, 2021
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Old Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

YMCA of Greater Toronto


YMCA House Team Leader

 (Fulltime Salaried Contract)

Grade: 11

Effective Date: Immediately

Starting salary: $45,500

Reports to: Director, YMCA House and Drop In  

Location: Wagner Green YMCA, 7 Vanauley Street, Toronto, Ontario, M5T 2V9

Why work for our Y?

The YMCA of Greater Toronto aspires to be a great work place committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism — the YMCA provides thousands of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Nature & Scope:

The Wagner Green YMCA, Emergency Shelter provides 24-hour emergency shelter and residential services to young men ages 16 to 24.  All programs at the Wagner Green YMCA are a Trans positive space, gender is self-identified. All sexual orientations and gender diversity are welcome and celebrated.

The Team Lead position exists to ensure successful operations of the youth shelter and quality delivery of service to participants on a daily basis. Duties include staff supervision and ongoing education through team meetings and supervisory sessions, assists in budget management, assists in proposal development and grant and contribution reports, tracking and monitoring data oversight. 


  • Provides strong leadership to part time staff team at Emergency Shelter Services that assists team members to achieve strategic results
  • Provide direct supervision of the time staff team including, but not limited to, scheduling and attendance, staff meetings, coaching and development; Assesses and co-ordinates training opportunities for team members and maintains current training/certification list; assists Director in recruitment, training and orientation of new staff
  • Responsible for quarterly, interim and annual funding reporting to City of Toronto to ensure financial accountability to Funding bodies.
  • Provide strategic leadership and monitoring regarding team building and cohesiveness
  • Supports Director in monitoring and achieving contractual obligations, program targets and Association Standards; evaluates current protocols and practices, creates and maintains process for implementation and execution; provides support in on-going program evaluation and quality control
  • Assists Director in development and implementation of yearly program plans, marketing, promotions and outreach; Liaises with Director on operational and policy issues and provides regular updates
  • Ensure that practices, duties and client-related decisions are carried out by all Youth Workers according to YMCA of Greater Toronto and YMCA House policies, procedures, values, mission, mandate, etc.
  • Participates in the compilation of internal (i.e. Member counts, Program counts and month end) and external reports (i.e. quarterly reports, proposals) and statistical data
  • Provide ongoing program evaluation of the health and safety practices and quality standards to ensure compliance with the City of Toronto Shelter Standards and that contractual obligations are met and where possible exceeded.
  • Monitors SMIS admission/discharge data including case note documentation and ensures data integrity and quality audit measures are achieved in accordance with the YMCA and city’s standards
  • Adheres to all YMCA House protocols and practices as well as Association and other relevant policies and procedures.
  • Provides leadership regarding the Centre’s philanthropic initiatives; understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers and members
  • Participate in individual supervision, staff meetings, case reviews and committees as required
  • Performs on-call duties, responding to emergencies, incidents and critical issues
  • Any other related duties as identified by Director and/or Manager
  • Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.  Represents the YMCA and the Association in a professional manner.
  • Understands the legal responsibilities and moral imperative to report suspected child abuse to Children's Aid Society.
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
  • Other duties as assigned.


  • University Degree preferred or College Diploma in Counselling, Social/Community Work, Social Services Human Services management or related field
  • Minimum 1year experience within a Team Lead or another semi-supervisory/leadership role
  • 2 + years professional experience, preferably working with marginalized youth an asset
  • Minimum of two years counselling, file management and group facilitation experience an asset.
  • Knowledge of the issues that lead young people to become homeless, and an ability to work with youth in a respectful, non-judgmental and consistent manner
  • Knowledge and ability to integrate anti-oppression, 2SLGBTQ+ and trans-positivity, trauma, harm reduction, and strengths-based principles into practice
  • Knowledge of transitional, shelter, and other housing systems in Toronto, ability to assist youth transitioning into adulthood through developmentally appropriate support
  • Experience and cultural competence in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
  • Proven ability to lead a team and develop team members into productive functional members
  • Presentation and facilitation skills
  • Strong administration skills;
  • Should possess effective problem-solving abilities, energy, enthusiasm, dedication, flexibility, and a willingness to learn.
  • Proficient with personal computer applications, e.g. Microsoft Office, Microsoft Outlook, and Internet search engines
  • Knowledge of The Shelter Management Information System (SMIS) an asset
  • Knowledge of Shelter Standards
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written communication skills.
  • Flexibility regarding assigned work hours including evenings, weekends and holidays
  • Current First Aid Certificate
  • Valid Driver’s License related to travel within the city to perform duties
  • Proof of full COVID 19 vaccination or valid exemption required

Please send cover letter and résumé quoting

Job posting # 0828 by Friday October 8, 2021 to:

Candace Klimuk

Acting Manager YOI


Job offers are contingent upon the successful completion of a police records check.

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.

About the YMCA of Greater Toronto:

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area (GTA). In the future we see for our region, everyone will have opportunities to shine their brightest.

Mirroring the diversity we’re privileged to have in the GTA, our YMCA offers a variety of programs responding to the needs of our communities. For more than 165 years, the YMCA of Greater Toronto has provided opportunities for people to shine through a variety of programs and services including health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. When you donate to the YMCA of Greater Toronto, you help ensure more people get access to these vital programs that help them connect, grow, and reach their full potential.

Visit www.ymcagta.org to learn more about our work to build vibrant communities where everyone can shine.

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