Training Application Coordinator

About this position

Position Type: Full-time, 1-year contract (good possibility of renewal)

Experience Required: 2+ years

Number of Positions: 1

Reporting to: Manager, Employment and Training Services

Location: Toronto

Position Summary: The Training Application Coordinator provides clients with information on training programs (e.g. Second Career, LBS, provincial & federal training initiatives, etc.), conducts quality eligibility and suitability assessments, assists clients in completing training applications, makes recommendations to the Ministry as to a client’s eligibility, and provides support for retention beyond follow-up reporting.

The Training Application Coordinator supports the Manager, Employment and Training Services and a team of Employment Specialists and is responsible for completing all Second Career applications across 5 locations in Toronto.  The Training Application Coordinator identifies training programs to address training needs of clients,

partners with external stakeholders regarding client training needs and organizes/ sources training programs to meet specific needs of clients.

The successful candidate also works directly with job seekers to secure employment opportunities/ placements in jobs that meet their career objectives.

Responsibilities (include but are not limited to):

Training Assessment and Application Support:

• Facilitates information sessions to provide information and details about training/education programs and opportunities and their application processes
• Provides clients with guidance and resources on clarifying their training and employment goals  
• Conducts employment needs assessment process and develop mutually agreed upon Employment Service Plans with individuals
• Completes the Second Career Eligibility and Suitability Assessment Template for eligible and suitable applicants in EOIS-CaMS, according to the Second Career Guidelines
• Assists clients to complete various documentation required for the training application package
• Authors thorough and convincing rationales for training in keeping with the documentation requirement specified by the funder
• Ensures application packages are complete, organized and error-free, maintains electronic filing system for reference and file audit
• Tracks the status of all Second Career applications, maintains an approval rate of 90% or higher (for supported applications)
• Stays up to date with the local labour market information and ensures that an adequate amount of research is done to support each application
• Handles all funder inquiries regarding training applications, coordinates amendments to training plans when necessary
• Addresses customer issues with professionalism and diplomacy, maintains a positive relationship with clients, funders, and other stakeholders
• Keeps up to date on changes to training guidelines and application procedures

Client Needs Assessment, Job Search Support and Retention

• Assesses job seekers, determines specific individual needs, identifies job goals, develops action plans, and supports job seekers in overcoming identified barriers to employment
• Case manages’, coaches, and motivates participants during their job search
• Supports job retention by monitoring client progress during employment and through 12 months post closure
• Demonstrates a good understanding of the positions that participants are applying for and clarifies questions participants may have
• Plans and participates in community events concerning employment, education, and career development
• Provides orientation to workplace, life skills coaching and support for disclosure of a disability
• Conducts workshops to instruct participants on effective job search strategies (cold calling, job posting analysis, salary negotiation, etc.)

Job Matching and Placement

• Places job seekers into full-time employment through advertised and non-advertised job leads
• Negotiates and administers placement agreements and employer incentives (wage subsidy, on-the-job training) and monitors training plan ensuring expectations of placement are met
• Ensures quality of placements by appropriately matching candidates’ skills with the job requirements
• Conducts required employer site visits, ensuring workplace health and safety policies are in place
• Supports employer and placed job seeker with any arising retention issues
• Provides employer with suitable candidates for the role, works with employer to carve out roles from existing job descriptions based on needs and skills requirements of job seeker and employer
• Makes resources available in print and/or online form on topics such as workplace health & safety and Employment Standards Act.

Program Marketing and Outreach  

• Plans, executes, and continuously monitors an effective outreach plan targeting appropriate clientele
• Assists in implementing effective program marketing strategies in the community
• Recruits clients and ensures that the required number access services
• Maintains organized documentation (including a database) of contacted community organizations
• Participates in community events, job fairs and related activities to inform job seekers of The Career Foundation and to recruit them for the program
• Facilitates client referrals by building relationships with community partners and organizations in the area, such as libraries, community centers and Toronto Community Housing.

Workforce Development, Employer Outreach & Relationship Building

• Develops relationships with employers in a variety of industries
• Assists employers to identify their workforce development needs and conducts site visits to ensure that employers can provide suitable and safe workplace environments
• Assists employers to recruit employees/skilled labour by facilitating employment-related events, preparing job postings on employers behave, assisting with outreach process to attract suitable candidates, and posts positions on internal and other approved job boards

Other Duties as Required

• Maintains flexibility to work evenings and weekends as needed
• Participates in fundraising activities on behalf of The Career Foundation
• Other duties as required

­­­­­­­­­­­­­­­­­­­­Qualifications / Skills Required:

• University Degree is required
• Advanced written communication skills for writing rationales and other communications
• Strong time management skills and ability to meet deadlines
• Detail oriented – Motivated to go above and beyond for quality assurance
• Customer service oriented with excellent interpersonal skills
• Strong verbal communication skills to be able to explain processes and assessments to a diverse clientele effectively
• Ability to handle client complaints and concerns effectively when clients do not qualify for funding
• High level of patience and flexibility
• Strong organizational skills, able to take initiative, manage change/transitions and multi-task
• Knowledge of the current labour market trends, the impact of COVID-19 on the labour market, job search techniques and employment research methods
• Knowledge on online communication platforms, techniques, and tools (e.g. Zoom and MS Teams and SharePoint) with an aptitude and willingness to learn and work with new technologies
• Must possess strong research skills
• Strong knowledge of community resources and supports for job seekers
• Prior knowledge and understanding of the Second Career program is an asset

How to Apply: Please visit our website at https://careerfoundation.com/join-our-team and select the position you’d like to apply for from our list of vacancies. You can complete the application form directly through our website. Qualified candidates will be contacted for an interview. No phone calls please. Thank you for your interest in The Career Foundation.