Program Administrator - Access 2 Card Program

About this position

THE ORGANIZATION

Easter Seals Canada is the national office for Easter Seals, a trusted industry leader and Canada’s largest provider of local programs, services, and issues leadership for the disability community. Since 1922, Easter Seals has worked to enhance the quality of life, self-esteem and self-determination of Canadians living with disabilities. Serving a broad range of individuals with varying physical, cognitive, sensory and learning disabilities, Easter Seals helps to ensure that all Canadians living with disabilities have access to the equipment, technology, programs, services and support they need to make the most of their abilities and participate fully in society.

THE PROGRAM

Launched in 2004, Easter Seals Canada’s award-winning Access 2 Card program (www.access2card.ca) helps make entertainment, cultural and recreational opportunities more affordable by providing 2-for-1 admission cards for participating venues to individuals with disabilities who require the assistance of a support person.

With over 115,000 Access 2 Card holders, and over 500 participating entertainment venue locations across Canada, the Access 2 Card program is the national leader in ensuring cultural, recreational, and entertainment activities are accessible to all Canadians.

THE POSITION

Reporting directly to the Program Manager, Easter Seals Canada is seeking a Program Administrator to assist with the daily operations and administrative functions of the Access 2 Card program. In this entry-level position, you will have to answer frequent questions about the program over the phone and through email. You will work closely with the Program Manager and other program experts to ensure the daily, weekly, and longer-term program objectives are completed smoothly and on time. This role requires the ability to multi-task, focused attention to detail, and superior interpersonal and time-management skills.

RESPONSIBILITIES

• Reviewing and processing applications for the Access 2 Card and Disability Travel Card received via mail, email and fax
• Assisting in the delivery process of the cards (printing, packaging, and mailing)
• Liaising with applicants who have disabilities, their caregivers, or various health care professionals to provide information about the Access 2 Card
• Following up with applicants on incomplete or incorrectly completed applications
• Reporting to the Director of Finance concerning basic accounting records (including cheque processing, photocopying, and filling out a deposit book), managing NSF cheques and refunds
• Other ad-hoc initiatives and requests from the President & CEO and senior management that contribute to the overall strategic direction of the organization

QUALIFICATIONS & SKILLS

• Administrative and customer service experience
• Strong interpersonal and communication skills
• Attention to detail, organizational, and time-management skills
• Competence in Microsoft Office (Access, Excel, Word, Outlook)
• Familiarity with Social Media and website management (specifically Twitter, WordPress and Canva)
• Awareness of disability issues and language sensitivity
• French bilingualism an asset

WORK LOCATION: Office at Yonge & Eglinton, Toronto

SCHEDULE

• Standard work week (Monday to Friday: 9:00 AM to 4:00 PM)

BENEFITS

• A high-performing, collaborative and entrepreneurial environment with proven leadership and highly skilled colleagues with a commitment to excellent work culture
• Salary: $40,000
• Full benefits (health, dental, life and disability, RSP matching) after three months