Clinical Manager

  • Posted:Feb 06, 2023
  • Apply by:Apr 06, 2023
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

Clinical Manager

If you are looking for a career working with amazing people while helping your community thrive, then this opportunity is for you and we want to hear from you. We urge individuals that have retired, semi-retired, are returning to the workforce and those that are new to Canada to also apply.  At Good Shepherd, we are dedicated to building a diverse, inclusive, equal and authentic workplace.


About Good Shepherd

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food and clothing; daily hot meals; emergency shelters for men, youth, families, women and children; transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. This opportunity is with our Good Shepherd Non-Profit Homes – Toronto. 


Why Work with Good Shepherd?

  • POSITIVE and ENCOURAGING atmosphere
  • Dental Care
  • Disability Insurance
  • Extended Health Care
  • Life Insurance
  • Sick Leave
  • RRSP match
  • Out of Country Travel Insurance
  • Vision Care
  • Wellness Program
  • Make a difference and provide HOPE
  • 3 weeks’ vacation (after mandatory completion of waiting period)


Job Description

In collaboration with the Program Manager(s), the Clinical Manager is responsible for the delivery of clinical services within the programs of Good Shepherd Non-Profit Homes. The Clinical Manager will provide supervision, consultation and support to staff, provide clinical care to the service users of Good Shepherd Non-Profit Homes, and assist in the goal of quality, evidence-based person-centered care and the incorporation of measurement-based care within all programs of Good Shepherd Non-Profit Homes Toronto.

  • Providing strong clinical leadership to all programs of Good Shepherd Non-Profit Homes in partnership with the Program Manager(s)
  • Delivering clinical services including client support, group programming and participation in client care plans
  • Assisting in the development and implementation and monitoring of evidence-based practice and programs and the incorporation of measurement-based care
  • Providing coaching, supervision, consultation and support to staff, coaching for quality and performance improvement and creating educational materials to develop skills necessary to ensure the provision of quality care
  • Participating in and ensuring orientation of new staff
  • Coordinating and conducting annual performance reviews as required
  • Liaising and collaborating with external partners, consultants such as the consulting physician, liaising with key stakeholders to ensure smooth care transitions
  • Leading, collaborating and functioning as a part of an interdisciplinary team to provide quality care
  • Maintaining good working knowledge of equipment, supplies and materials used in the work area
  • Engaging regular in professional development activities
  • Working rotating shifts and hours when required
  • Participating in an on-call rotation to support staff after hours



  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario
  • Graduate degree in Social Work, Occupational Therapy, Nursing or equivalent degree
  • Minimum 5 years of experience working with individuals with mental health or substance use related needs
  • Two years leadership experience including demonstrating effectiveness with change management
  • Strong communication, interpersonal, and organizational skills that have contributed to an effective team
  • Knowledge of harm reduction principles and Housing First
  • Possess a thorough knowledge of issues such as homelessness, poverty, mental illness, and substance use
  • Assessment skills, counseling and case management skills, acquired through graduate education and experience in mental health care
  • Knowledge of community resources and services, social and environmental determinants of health, evidence informed practices, ability to develop and facilitate groups to teach emotional and behavioural management skills, ability to develop programs and conduct evaluation of mental health programs
  • Current CPR certification or willingness to certify
  • Valid driver’s license is required and access to a vehicle is recommended
  • Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd
  • Fluency in a language in addition to English is an asset


Our Values

Hospitality, as inspired by St. John of God is at the heart of Good Shepherd’s mission. This means that we welcome all people with compassion, acceptance and a spirit of generosity; creating opportunities for transformation.

Hospitality embodies our Values of:

  • Responsibility
  • Availability
  • Adaptability
  • Quality
  • Dignity


Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  If you need accommodations, please contact Human Resources at 905-528-5877 ex 2265. 

Good Shepherd has a mandatory verification of COVID-19 vaccination policy.  More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.

Due to overwhelming response, only those selected to be interviewed will be contacted.  For additional opportunities please visit us on indeed or on our website


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