Technical Systems Specialist

About this position

Technical Systems Specialist – Full-time, Permanent

Location: Hybrid with 1-2 days/week at the Toronto or Vancouver office

Salary: $64,000 – $75,000 (dependent on experience)

Are you a tech-savvy problem-solver with a passion for optimizing systems and driving efficiency? Do you thrive in dynamic environments where your analytical prowess is key to ensuring seamless operations? Are you passionate about optimizing IT infrastructure to enhance operational efficiency and empower staff with cutting-edge technology solutions?

MakeWay is looking for a new team member who will be responsible for supporting systems administration through design, deployment, and management of our IT infrastructure systems and processes. From maintaining servers to deploying software to overseeing device security protocols, your expertise will be integral to keeping our technology ecosystem running seamlessly.

MakeWay builds partnerships and solutions to help nature and communities thrive together. We are made up of two legal charitable entities: MakeWay Charitable Society, a shared platform home to over 60+ innovative community-led projects staffed by 200+ change makers; and MakeWay Foundation where about 75+ people are advancing place-based programs that support Indigenous-led solutions and conservation in the North, Pacific, Manitoba, and beyond via grant-making, funder collaboratives and other tools.  Our people, projects, and partners are based across the country.

If our values align with yours and you want to learn, grow, and develop within a supportive team that shares knowledge and cares, then we want to hear from you! Join us and make a difference.

What You’ll Do:

• Captures and documents current internal IS team system administration processes in designated systems and contributes to designing new ones.
• Designs and implements automations for managing administrative tasks using PowerShell scripting, or third-party applications to reduce administrative overhead.
• Analyzes and resolves computer hardware, software, and network issues; repairs user workstations, modifies and rebuilds configurations, and replaces faulty components on a variety of platforms and systems.
• Analyzes current state and proposes recommendations for IT service delivery process improvements to IT management team.
• Analyzes, designs, and helps administer IT support systems including, but not limited to: remote connection console, security console, active directory, ticketing systems, email systems, teams management console, azure provisioning, security awareness platform, etc.
• Performs daily systems monitoring to verify the integrity/availability of all resources including hardware/server/systems/key processes.
• Provides solutions to a broad range of users for technical support; communicates effectively to convey complex technical information to non-technical individuals.
• Coordinates contact with vendors as needed to assist with support activities.
• Refurbishes and cleans equipment to be issued to users, manages physical inventory and shipping/receiving.

• Adaptable: You can work in dynamic environments, handle changing priorities, and quickly learn new technologies or methodologies.
• Logical Analyst: You can analyze existing systems, understand technical requirements, and identify areas for improvement and optimization in an organized, logical, and methodical way.
• Problem Solver: You can dissect complex issues, troubleshoot technical problems, isolate and investigate, and provide root-cause analysis to solve problems.
• Team Player: You collaborate and communicate well with cross-functional teams, including business users, developers, and IT professionals, to achieve common goals.
• Independent self-starter: You take initiative, manage your workload, utilize all the resources at your disposal, and ask for help when needed.
• Detail-oriented: You excel at tasks that require a high level of precision and you address errors and inconsistencies when you see them.

• 2-3 years as a Technical Support Analyst, or similar role.
• Experience working on Tier 2 and 3 technical support of a SaaS product/platform.
• Experience working with Microsoft Office 365, Azure, PowerShell, Jira, Intune (Endpoint Manager), Jamf, MacOS, Amazon Web Services (AWS), Plesk or CPanel, Email systems and DNS.
• Strong and applied knowledge of computer systems, software applications, and network management.
• Strong and applied knowledge of remote desktop tools for providing remote support.
• Demonstrated knowledge of operating systems (Windows and Mac) and common software applications.

• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent experience.
• Experience designing and implementing new IT infrastructure practice and policy.
• Knowledge of best practice for Cyber Security and Information Security.
• Applied experience in helping to design and test tabletop disaster recovery plans.
• Proficiency in software development languages such as Java, Python, or SQL, with the ability to utilize them for scripting, automation, and basic development tasks.
• 1-2 years' experience with non-profits or start-ups.

• The opportunity to have a real impact on the community.
• Full time annual salary of $64,000 – $75,000 (dependent on experience you bring).
• Comprehensive employer-paid extended health, vision, and dental benefits package, including an annual $300 Health Spending Account starting Day 1.
• Year-end RRSP contribution.
• Three weeks’ vacation plus statutory holidays. MakeWay has implemented a Substitution Statutory Holiday policy which allows employees the flexibility to substitute another day for a statutory holiday. In addition, the MakeWay office is closed annually for a winter holiday break, Indigenous Peoples Day, and National Day for Truth and Reconciliation.
• Flexible work environment with remote working.
• An active Indigenous Employees Network.
• Committed colleagues and a culture of collaboration, caring, and learning.
• High level of responsibility and autonomy.
• Opportunities and support for professional growth and individual wellness, including an annual professional development and wellness fund.