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Manager, Clinical Counseling

  • Posted:Nov 25, 2020
  • Apply by:Dec 07, 2020
  • Job Type
  • Contract / Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org.

Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles.

This is a non-union contract position scheduled to work 35 hours per week might require to rotate between weekdays and weekends.


  • Supervises and directs Mental Health Counsellors including clinical supervision; performance appraisals and ensuring the training needs of staff are met.
  • Provides directs counselling to individuals, couples and families.
  • Convenes case consultation meetings with staff and assigns caseload.
  • Provides public education to shelter residents through onsite and virtual sessions.
  • Identifies the service needs for the client group and develops plans for supports.
  • Builds and fosters relationships with potential partners.
  • Participates in community committees as assigned.
  • Oversees the delivery and client service plans for clients.
  • Maintains and updates work schedules ensuring proper delivery model of sessions.
  • Ensures incident reports and documentation are up to date.
  • Works closely with Assistant Managers and General Manager to ensure proper planning and delivery of service to clients.
  • Reviews/ensures files and documentation are up to date in various data bases used.
  • Supports and leads mental health counsellors in managing crises and high-risk situations.
  • Works with team on developing, updating and recommending shelter policies.


  • BSW and registered with the Ontario College of Social Workers and Social Service Workers.
  • A minimum five years of clinical counselling experience.
  • At least one year supervisory experience. Preference will be given to those whose experience was obtained in a Shelter setting.
  • Demonstrated knowledge of the Toronto Shelter Standards.
  • Demonstrated ability in developing, implementing and evaluating programs.
  • Demonstrated knowledge in issues facing people experiencing homelessness.
  • Well-developed organizational, analytical and decision-making skills.
  • Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
  • Experience in entering and monitoring data in an internet based database.
  • Possession of a valid First Aid/CPR training certificate is considered an asset.
  • Previous Naloxone training.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.

LOCATION:                                       Hwy 401 and Weston, and

                                                           Hwy 401 and Victoria Park Ave Toronto

DURATION:                                       December 14, 2020 to April 30, 2021

                                                            (Pending possible extension)

STARTING SALARY RANGE:         $34.67 to $38.77 per hour

POSTING DATE:                               November 24, 2020               

CLOSING DATE:                              December 7, 2020

Quoting reference# 82-20, to:

Manager, Human Resources

COSTI Immigrant Services

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