Coordinator, Anti-Violence and Crisis Support

  • Posted:Jun 07, 2022
  • Apply by:Jun 28, 2022
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

Reporting to the Manager, Anti-Violence and Support Services, this position will work collaboratively with The 519’s community access, engagement and outreach teams, the local neighbourhood, and other community-based organizations in the Downtown East to facilitate frontline crisis and referral support to community members accessing The 519’s programs, services, and space.


  • Delivers low-barrier direct frontline crisis intervention and support services to community members accessing The 519’s programs, services, and space from a trauma-informed harm reduction perspective. Intervenes and deescalates incidents within The 519 and surrounding park.
  • Works collaboratively to develop and implement innovative local and city-wide strategies centered on community mobilization and engagement in order to better understand, as well as respond to, diverse 2SLGBTQ experiences of violence.
  • Identifies needs and gaps in harm reduction services, materials and community engagement opportunities within the downtown east and works collaboratively to develop and implement initiatives to creatively and effectively meet those needs through partnership.
  • Develops and implements strategies to respond to local incidents of violence ensuring that outreach includes the active engagement of marginalized 2SLGBTQ communities, including trans and non-binary communities, racialized and Indigenous communities, newcomers and refugees, seniors, youth, and people experiencing homelessness. This includes engaging in coordination of work with other 519 teams and external community intervention services.
  • Represents The 519 on various committees and coalitions that are responding to issues of community safety and violence and work to develop and maintain productive and proactive relationships with key partners, community leaders, and policy makers.
  • Supports the development of low-barrier programmatic interventions that respond to community needs and that adapt to community contexts.
  • Responds collaboratively to critical incidents in the community and facilitates the mobilization of resources and supports where required.
  • Develops and maintains mechanisms for program reporting, documentation, evaluation and dissemination of replicable program designs and models.
  • Supports the development and implementation of skills building and professional development plans for all staff that support consistent and effective practice in responses to violence in our communities.
  • Oversees the preparation and management of budgets, statistical reports, and funder reports for the program.
  • Maintains appropriate record-keeping, conducts research, analysis and prepares regular timely reports and statistical information that supports the overall program. Completes related information for funding applications, financial and statistical reports.
  • Implements and abides by The 519’s policies procedures and complies with all applicable legislation and regulations including coordination and training of peers and volunteers, confidentiality, MFIPPA and purchasing and inventory control systems.
  • Participates and support The 519’s broad activities and other related policies and procedures.
  • Other duties as assigned.


  • Degree in social services, community development, education, and/or public health fields and/or a minimum of 5 years of relevant experience in community-based settings with homeless and marginalized communities, including people who use drugs and experiencing mental health crisis.
  • Extensive knowledge of the issues and best practice approaches working with 2SLGBTQ community members who have experienced violence and trauma.
  • Highly developed decision-making, sound-judgment, de-escalation and conflict resolution, problem solving, facilitation and communication skills.
  • Experience working with survivors of sexual violence and gender-based violence and knowledge of a broad range of 2SLGBTQ experiences of violence including hate motivated, intimate partner, and sexual, and lateral violence.
  • Knowledgeable of and committed to harm reduction principles and interventions as both a modality of service and approach to working with people; belief in the value of engaging people who use drugs and people with lived experience in developing services and systems.
  • Ability to build relationships and work well in diverse settings and with diverse constituencies and communities from an anti-racist, anti-oppressive, strengths-based, person-centered, trauma-informed perspective.
  • Demonstrated ability to work with and understand issues affecting 2SLGBTQ communities including demonstrated experience integrating anti-racism, anti-oppression and intersectional values and principles into daily practice.
  • Understanding and analysis of the systemic nature of oppression, particularly the intersection of gender, race, sexuality, and class; this position requires a commitment to and passion for social justice.
  • Experience leading and planning popular and political education curricula, and training and meeting facilitation.
  • • Excellent verbal and written communication, time management and organizational skills.
  • • A well-developed knowledge of relevant community resources including knowledge, experience and understanding of the 2SLGBTQ community normally acquired through work in the field/lived experience.
  • Sound decision-making and judgment skills with the ability to effectively manage communications with colleagues, community, government agencies, committees and coalitions.
  • Demonstrated experience in training, support and recognition of volunteers.
  • Working knowledge of MFIPPA, and other relevant legislation.
  • Must be able to work flexible hours including heavy weekend and evening work.
  • Proficient in Windows, spreadsheet, and database applications and virtual meeting and gathering platforms.


Note: All City of Toronto employees are required to be fully vaccinated against COVID-19 as a condition of hire in accordance with the City's Mandatory Vaccination Policy. The 519 is a City of Toronto agency. Our employees are considered City employees and must act in accordance with City policy.
Position Status: Continuing, Full Time
Union Status: Union Position - CUPE Local 2998 – Wage Grade 9 (under review)
Starting Hourly Rate: $26.25/hour starting rate (City of Toronto 2022 Wage Grid for Union Staff) (Range $26.25/hour-$30.40/hour)
Benefits: Enrolled in health, dental, life and disability benefits after completing probation; OMERS pension enrollment from day one.
Hours of Work: 40 hours per week, Tuesday to Saturday 9:00 a.m. – 5:30 p.m., some evenings and weekends may be required as needed.
Vacation: 3 weeks per year
Location: Due to the nature of the work, this job will be performed on-site at The 519.


Email your cover letter and resume as one document to no later than 10:00 a.m. on Tuesday, June 28. Please quote Job #22-14 and your name in the cover letter and in the subject line of the email. For example, in the subject line write “Job 22-14 First Name Last Name”. Please also share which pronouns you would like us to use when corresponding with you (directly and within The 519) in your email or your cover letter.

The 519 actively encourages applicants from all equity seeking groups. The 519 embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. We thank all applicants. No agencies please.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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