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Manager, Housing Based Case Management Services

  • Posted:Dec 02, 2019
  • Apply by:Dec 14, 2019
  • Job Type
  • Full Time
  • Job Level
  • Manager
  • Location
  • Ontario, ON
  • Impact Area
  • Community & Social Services
  • Impact Category
  • Nonprofit
  • Company Type
  • Nonprofit

About this position

YSB is currently seeking a qualified individual to fill the new position of Manager, Housing Based Case Management Services.

Organizational Profile

YSB was established in 1960 and is one of the largest and most comprehensive not-for-profit organizations serving youth in the community.  Since its inception, YSB has developed its four primary pillars of programming:  Youth Justice, Community and Housing, Mental Health and Employment Services where each service has discrete functions and requires specific competencies and abilities.

YSB employs just over 325 full and part time professionals in a unionized environment in over 22 locations across Ottawa.  YSB delivers services to over 2500 number of youth and families each month.  23% of YSB’s $29.7 million annual budget is attributed to the Community Services Programs. 

Position: Manager, Mobile Case Management Team
Classification: Grade 8  ($69,201.60-$83,220.80)                                                                                             

Job Summary:

Under the general supervision of the Director of Community Services and with immediate guidance of the Assistant Director of Housing and Support Services, the Manager is responsible for the overall functioning and operation of the Housing Support Services team in accordance with the policies and procedures established by the YSB.  This role will be responsible for managing staff performance.

Principal Duties:

  • Provide leadership to staff teams to ensure a positive and productive team environment
  • Provide support and mentorship to staff members including recruitment, orientation, supervision and ongoing evaluation of staff performance, including addressing performance issues to ensure solid service delivery in  the team;
  • Monitor client needs and outcomes through client file review, review of statistical reports and any other measurement/assessment scale as appropriate
  • Oversee and ensure the smooth day to day operations of the mobile team including day, evening and weekend coverage
  • Investigate best practices in case management services and ensure the program is aligned with these
  • Oversee caseloads and coordinate integration with internal YSB services and external services as appropriate
  • Provide regular staff supervision to support staff performance in all areas including disciplinary processes
  • Initiate and support evaluation practices to ensure positive client outcomes
  • Contribute to Quality Assurance activities and reports ; participate in research activities as required
  • Support a team environment
  • Maintain a close collaborative relationship with YSB shelter and Drop -in services
  • Ensure appropriate client files are kept and maintained according to policy
  • Ensure compliance with Agency policies and procedures, program policies, collective agreement and relevant legislation.
  • Ensure safe working practices are followed and established by the Bureau and the program
  • Coordinate all assigned project activities
  • Oversee and monitor effective implementation of case management including development of community, goal and/or action plans as well as any follow up services
  • Oversee and participate in admission/discharge planning as required
  • Review client files for accuracy and appropriate documentation
  • Oversee Imminent Risk assessments and ensure proper safety plans including follow up plans are in place
  • Ensure team is providing integrated care to clients
  • In consultation with the program director/assistant director, participate in the selection of staff with Human Resources
  • Monitor assigned budgets, support administration of budget and be accountable for spending
  • Ensure all administrative tasks are completed on time and in accordance with unit & Bureau policies, including incident reports, submission of payroll, approvals of time off requests and data entry
  • Prepare various reports as required by director or program funders
  • Regularly scheduled or periodical on call services will be required

Job Specifications/Qualifications:

(The qualifications are appended to the job description and are not intended to be part of the job description)

  • Master’s degree in Social Work or relevant field or equivalent combination of experience and education
  • Minimum 3 years of supervisory experience
  • Minimum 3 years of case management experience
  • Demonstrated understanding of team leadership and employee development
  • Knowledge of youth engagement practices and applications
  • Knowledge of community and social services appropriate for homeless youth
  • Proven organizational and administrative skills
  • Strong written and verbal communication skills
  • Demonstrated decision making and problem solving skills
  • Experience working with budgets
  • Knowledge of mental health issues in adolescents
  • Knowledge of various therapeutic approaches as well as intervention strategies and techniques with youth
  • Availability to work flexible hours and assume on call responsibilities as required
  • Oral and written fluency in English
  • Second language strongly preferred


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

What we offer

  • A values based agency that believes in and supports inclusion, diversity, accessibility and client empowerment
  • A community based organization that provides services to over 2500 local youth and families each month
  • Working in a dynamic team
  • An environment that encourages continuous learning by offering professional development and training opportunities
  • Comprehensive health and dental benefits and enrolment in CAAT Pension

    For more information and to apply please visit YSB Careers
    Questions can be directed to: humanresources@ysb.ca

About us

Organization Description not provided

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