- Job Type
- Full Time
- Job Level
- Oshawa, ON
- Impact Area
- Impact Category
- Company Type
About this position
DRUHC recognizes the dignity and potential of each person. We offer an Employment culture where a positive attitude and commitment to continuous improvement are highly valued and considered the foundation of our decision making, work practices and success of the organization. We hope you will become a valuable and integral member of our team.
Provide information and resources to service users to support independent or “unassisted” job search. Respond to general telephone and in-person enquiries on a timely basis, promoting the services and resources of the Help Centre, actively referring service users to in-house programs, and performing administrative duties.
- Provides orientation to resources/services available through DRUHC
- Consistently monitor use of client computers to ensure sites visits and use complies with mandate of DRUHC and MLTSD
- Responsible for booking workshop room and counsellor as facilitator for monthly workshops as soon as the Oshawa calendar is released
- Frequently monitors client flow in reception to assist receptionist in greeting, directing and assisting service users, providing information on the telephone or in-person, forwarding calls, booking appointments, referring clients to appropriate program/s or service, etc.
- Assist service users with setting up email accounts and voice mail boxes
- Ensuring all materials in the Resource Centre are current and relevant, printing off job postings that align with the interest of job seekers, update binders, displaying information of community/ government support services, maintaining job fair and employment related information
- Provides information on local training opportunities, occupational and training requirements (including trades and apprenticeship)
- At a minimum, the following must be available in print:
- Guidance in developing a job search strategy, identifying and matching career interests, skills and aptitudes, developing interview techniques, and preparing a résumé and cover letter
- Information and support on accessing online self-assessment and career counselling tools, job search database and websites, personal networking opportunities including volunteering, mentoring, etc. information on workplace safety, including rights and responsibilities of individuals and employers
- Ensures information is accessible to service users, in print, over the phone and/or electronically, including information on; Employment Ontario (EO) services
- Improve on EOI&R Service based on customer feedback and input from DRUHC staff
- Maintain confidentiality and ensure privacy, with every individual, across every channel
- Document RI activities to support evaluation, and assist in service planning
- Assist service users in;
- completing registrations for secondary and postsecondary education
- accessing income support such as Ontario Works, the Ontario Disability Support Program, or Employment Insurance.
- Assists clients utilizing Resource Centre with equipment /computer usage including internet, faxing, photocopying (troubleshooting when required), job postings, researching employer information, minor résumé/cover letter changes, etc.
- Prepares weekly/ monthly trends report, aggregate reports
- Responsible for full office closing duties including shutting down computers.
- Assist in training co-op students and volunteers.
- When required schedules interviews and assist with testing new applicants.
- Advising management of issues regarding smooth running of operations, e.g. misuse of equipment, time management issues, etc.
- Filing closed client files and preparing files for archive storage according to established procedure
- Sends confirmation email two business days prior to workshop to registered participants
- Calls clients to remind of scheduled appointment/workshop one business day prior to appointment, assists employment counsellors in follow-up calls when requested by management
- Following the direction of program manager assist participants of the YJC/YJC-S programs, sit with registered youth and draft first version of individual résumé prior to sending to YJC facilitator for final modifications
- Ensures bathrooms are stocked with supplies and workshop rooms are tidy and dirty dishes removed after Board meetings and following workshops. Compiles list of supplies required in a timely manner and presents to management for approval prior to ordering supplies from approved supplier
- Compiles list of material for printing required in a timely manner and presents to management for approval prior to ordering supplies from approved supplier
- Under direction of program manager post job postings and job fair on DRUHC website and other websites as directed by management
- Performs other tasks as assigned by management.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Knowledge and/or training of:
- Operation of general office equipment and computers.
- Professional business and telephone manner.
- Employment / community programs/services, and other employment related material, web sites, etc.
- Proficient in MS Word, Excel, typing and internet use.
- Strong oral and written communication skills.
- Excellent organizational and administrative skills.
- Proven ability to recall names and face recognition.
- Multi-task, handle multiple requests and work well under pressure.
- Assist clients in a friendly, helpful and non-judgmental manner.
- Prepare and work with spreadsheets.
- Operate a multi-line telephone system.
- 1-year Post Secondary Diploma.
- 2 to 3 years’ experience in an administrative position or equivalent combination of education and experience.
- Consistent computer work and telephone/ in-person enquiries.
- Multiple requests, deadlines and interruptions.
- Little exposure to hazards.
The Durham Region Unemployed Help Centre encourages applications from members identified of the four designated groups: women, aboriginal peoples, persons with disabilities, and visible minorities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), The Durham Region Unemployed Help Centre will provide accommodations to job applicants with disabilities throughout the recruitment process. If you are contacted for an interview and require any accommodations, please notify us and we will work with you to meet your needs.
To apply for this position candidates are requested to forward a copy of your application (cover letter, resume and any other document supporting your candidature) to Michelle Campbell, Oshawa Program Manager (firstname.lastname@example.org) by Wednesday September 23, 2020
We wish to thank all applicants but only those selected for an interview will be contacted.