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Program Support Staff (Sudbury; work from home)

  • Posted:Feb 02, 2023
  • Apply by:Feb 24, 2023
  • Job Type
  • Part time
  • Job Level
  • Other
  • Location
  • Sudbury, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position


Title of Position: Program Support Staff

Term: Permanent; Part-time (15 hours/week)

Location: Remote, Sudbury, Ontario

Start date: March 2023

Starting salary range: $18.00/hour

Application Deadline: Friday, February 24th, 2023

Work with purpose at United for Literacy

Formerly Frontier College, United for Literacy is the national registered charity dedicated to improving the lives of children, youth, and adults through literacy. Our vision is: Literacy is recognized as a human right and a driving force to empowerment and prosperity. United for Literacy leads the effort in Canada to help people and communities achieve their goals through the power of literacy.

Since 1899, our All Welcome! approach and innovative services have been transforming every place into a learning place. In the past year, nearly 25,000 children, youth, and adults in over 200 urban, rural, and remote places across Canada (including 137 Indigenous communities) gained access to free, inclusive literacy and numeracy programs. These programs took place both in person and online, and they were supported by nearly 2,000 trained volunteer tutors. In Ontario, we have worked with the Ministry of Education for over 15 years to implement programs that have a clear and positive impact on the reading, writing, and math skills of Ontario students.

The opportunity

The Program Support position will require a commitment of 15 hours per week. The workload for this position will vary throughout the contract and will require flexibility on the part of the candidate. This position requires the candidate to participate in both in-person and online programs, which take place in the late afternoons/early evenings. The Program Support roles will have a balance of volunteer and program coordination, and administrative responsibilities as detailed below.

Overall accountability

The Program Support position will work both independently and collaboratively to support the work of the Community Coordinator. This position reports to the Community Coordinator of North Bay/Sudbury.

Main responsibilities & major duties

1) Program Support, Implementation and Evaluation (60%)

  • Support the coordination and implementation of in-person and online tutoring programs and educational/special events for families.
  • Lead and participate in tutoring programs in Sudbury.
  • Collaborate to create activities that respond to community/learner needs and interests.
  • Support program operations by collecting, organizing, and distributing program materials and resources at program locations in the community.
  • Assist with the distribution and collection of evaluation materials.

2) Volunteer Coordination (30%)

  • Mobilize and Support 50 to 60 volunteers, placement students, youth, and adults involved in United for Literacy’s programs (both in-person and online)
  • Collaborate with the Community Coordinator and Intern to develop and implement volunteer recruitment initiatives on Campus (local University and College), in high schools, and community.
  • Carry out volunteer screening practices including scheduling and participating in volunteer interviews, completing references, and assisting with facilitating tutor training sessions.

3) Administrative (10%)

  • Promptly follow up with volunteer and program inquiries.
  • Collect, track program statistics, and enter program/volunteer data into Salesforce.


  • Communication, creativity, confidence, organizational/time management, mentor, resourceful, resilient, and adaptable


  • Available to lead in-person and online programs
  • Excellent spoken and written communication
  • Experience delivering and managing informal small-group learning sessions
  • Experience working with diverse groups and ages
  • Experience with volunteers and working in community settings
  • Able to think critically, prioritize, solve problems, and manage details
  • Ability to work effectively with minimal supervision in a fast-paced and changing environment
  • Must have a valid driver’s license and access to a vehicle
  • Solid Computer skills (MS Word, PowerPoint, Outlook, Excel and Internet).

Additional Assets

  • Knowledge of social media platforms and ability to create promotional materials using CANVA
  • One to three years of relevant work experience
  • Background in non-formal education
  • Knowledge of the Sudbury community


Salary of $18.00 per hour and Vacation pay (6%)

Working at United for Literacy

You will benefit from:

  • A supportive work environment that seeks to be open, inclusive, and fun
  • Staff-led groups and committees include, among others: Equity, Diversity, and Inclusion (EDI); Green Team; Internal Skills Development; and more.
  • Connecting with your colleagues from coast to coast to coast for team-wide training and learning.


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