IMPACT Program Manager

About this position

Position Summary:

In collaboration with the Associate Director, review, plan, organize, implement, oversee, and evaluate the delivery of the “Integrated Mobile Police and Co-Response Team” (“IMPACT”) Program.  The HPE IMPACT model, including addictions and mental health co-response with police and dedicated follow-up support will be embedded within all Police service locations in HPE, fully integrated with AMHS-HPE and will provide seamless connection to QHC crisis services (as required). This model uses a multidisciplinary team approach including two distinct positions: IMPACT Co-Response Worker (embedded in police service locations) and IMPACT Transitional Worker (a case management model & based out of AMHS offices). The Program Manager will provide direct supervision of staff.  Liaise with and manage on-going relationships with key community and program partners. As a member of the management team, participate in the implementation of required legislation and special projects.

Minimum Experience and Qualifications:

• Minimum three years relevant/recent experience directly related to the Management of mental health and/or addictions programs and services.
• Registration with Ontario College of Social Workers and Social Service Workers (RSW), Ontario College of Registered Psychotherapists (RP), College of Nurses of Ontario (RN) and/or other appropriate regulated health professionals’ college in the province of Ontario and currently in good standing with respective college.
• Master’s Degree in Social Work, Clinical Counselling, Psychotherapy, or equivalent applicable health service. An acceptable combination of education and related work experience in mental health, addictions, psychiatry, crisis service delivery or equivalent may be considered.
• Sound and broadly-based knowledge and treatment experience gained through extensive experience providing clinical services to individuals with addictions and/or mental health issues
• Education in non-profit program management field of study an asset
• Wide range of crisis intervention experience, risk assessments and interventions that include hospital based psychiatric services, emergency departments experience and community mental health services and system navigation
• In-depth knowledge of mental health/illness and substance use
• Knowledge and applied practice of effective non-profit program evaluation methodologies
• Thorough knowledge and understanding of community addictions and mental health service needs of clients and the availability of other community-based addictions and mental health programs, agencies and resources

Relevant Skills and Abilities:

• Demonstrated time management and project management skills.
• Well-developed mental health and/or addictions assessment skills
• Exemplary verbal and written communication skills are necessary for effective coordination of services and for community liaison responsibilities
• Excellent interpersonal, communication, critical thinking, and problem-solving skills
• Ability to use various types of verbal, written and electronic communication effectively including but not limited to counselling, advocacy, and agency representation.
• Proven ability to organize, evaluate, communicate, and present information, both verbally and written.
• Ability to facilitate and promote effective team dynamics through well-developed leadership skills
• Ability to maintain professionalism and communicate effectively in difficult circumstances.
• Ability to interpret data and statistics in order to develop, manage and evaluate programs.
• Ability to effectively manage multiple and competing priorities and deadlines.
• Ability/willingness to deal with numerous competing demands in a fast-paced environment with police services, while observing deadlines.
• Internal and external communication audiences include staff members, clients, colleagues, professionals and MOH-LTC personnel and SE LHIN.
• Well-developed computer skills in the use of database, word processing, spreadsheet, and communication applications.
• Intermediate to advanced knowledge of Microsoft Office (Word, Excel, Outlook, Power Point, Teams, SharePoint)
• Ability to access, implement and remain current regarding programming and IT.
• EMR experience, EMHware experience preferred.
• CPI, and ASIST training an asset
• Ability to travel between agency work sites and to community meetings
• Must possess a valid Ontario Driver’s License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• Required to provide a satisfactory criminal reference with vulnerable sector check prior to hire as well as OPP security clearance if applicable

Please note: Duties and responsibilities are subject to change in the future.

Applications: Please submit a resume and cover letter quoting competition number 2021-16 to amhs.careers@amhs-hpe.ca.

We are committed to inclusive, barrier-free recruitment processes and work environments. If contacted, please advise us in a timely fashion of any accommodation assistance you require to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.