Client Services Coordinator

About this position

Furniture Bank is looking for a Client Services Coordinator to join our team! The ideal candidate will be self-motivated and be able to support the Client Services team as we strive to serve more clients each year. You will be expected to find and implement efficiency improvements in the client intake process. You will be resourceful, an exceptional communicator, a collaborator and have a sense of humour. Help us make a difference and #endfurniturepoverty

WHAT YOU WILL BE DOING:

• Provide exceptional customer and client service for guests including agency program services, volunteers, individuals and families
• Be the first point of contact for Furniture Bank whether that be online, in-person or over the phone
• Answer questions and provide high level of support to guests, agencies, volunteers and visitors and anyone visiting Furniture Bank
• Communicate with agency workers and agency clients regarding furniture concerns
• Check and follow up with emails and voicemails consistently throughout the day
• Ensure the client services area is well maintained and contributes to a welcoming space for visitors
• Schedule and coordinate agency client deliveries and the receipting and processing agency client referrals
• Generate, accept, and close payments (furniture delivery fees)
• Identify and resolve discrepancies related to furniture deliveries
• Work collaboratively with colleagues to ensure the experience at Furniture Bank for clients, guests, agencies, volunteers and visitors is inclusive and seamless
• Develop and maintain relationships with existing and new agency workers
• Participate in existing and new projects that enable Furniture Bank to fulfill its mission
• Assist in maintaining referral program activities such as laundering linens and taking inventory
• Occasional travel to nearby storage facilities
• Assist with training of volunteers as needed
• Perform other administrative duties as required

WHAT WE ARE LOOKING FOR:

• Excellent communication skills (verbal and written) and ability to communicate effectively with individuals from diverse backgrounds
• Minimum 2 years of experience in a customer service role
• Minimum 2 years of administrative experience
• Demonstrated initiative to manage multiple priorities with ease and attention to detail
• Ability to problem solve and react quickly to situations and inquiries
• Ability to create and maintain meaningful relationships with community members and partnering agencies
• Prior database management experience is required (Salesforce is an asset)
• Experience with Google Docs, Microsoft Office (word, excel)

Furniture Bank is proud to be an equal opportunity employer, and we welcome applications from any qualified and interested candidate. At Furniture Bank, we are committed to fostering an inclusive, accessible environment, where all employees, volunteers, clients, donors, and vendors feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. Let us know if there are any accommodations that would make the job application process more accessible to you.

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shifts
• Monday to Friday (on-site)