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Case Manager (ICM)

  • Posted:Jun 24, 2022
  • Apply by:Jul 07, 2022
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

DATE: June 23th, 2022


COMPENSATION: $52,015- $62,634 Annually Prorated


LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use, poverty and homelessness. Serving approximately 10,000 annually and providing 1,733 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.

LOFT stands for Leap of Faith Together. Our employees have an opportunity to take calculated risks and lead the way in the creation, implementation and evaluation of system wide solutions.  We work hard.  We care passionately.  We celebrate.  Our staff are the key to our success.  LOFT is recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient and we believe that our LOFTy culture is at the core of everything we do.

LOFT is recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring an Case Manager.


The transitional, Intensive Case Management (ICM) Team provides direct services to homeless individuals living with mental health, physical health, and addictions challenges. The position provides both site-based services and community-based assessments and case management to a group of complex individuals who are experiencing homelessness in the City of Toronto.

The transitional, ICM works closely with The Access Point, various hospitals (emergency room and inpatient units) and other social service agencies across the City of Toronto, to help connect homeless individuals to appropriate health services.  The ICM provides direct services to individuals experiencing homelessness living with complex needs. The ICM offers outreach and interim case management services to assist individuals with connecting to resources necessary to increase their quality of life.  The role typically includes outreach, assessment, service-planning, linking, crisis management and program evaluation.

Service navigators, social workers and other frontline workers will identify homeless people living with complex needs - mental health, substance use as well as physical health issues - and will refer to the ICM.  The individual is matched with an ICM, who will assist with connecting clients to services that will support their needs, provide assessment and transitional case management to help each individual reach their short-term recovery goals, get connected to health care supports and be connected to long term supports in their communities, to help the continuation of each individual’s journey to success.  The ICM Team works closely with ICHA to help address clients’ needs comprehensively.

The successful candidate will have excellent outreach, assessment and case management skills, and the ability to work independently as well as to work within a team.  Initiative, flexibility, and creativity are very important, and the ability to speak other languages besides English is an asset. Experience with the aboriginal community and lived experience of homelessness, substance use or mental illness is also considered an asset.

This position will work closely with the mental health and homeless services at the Front St Hub, and other programs within LOFT.

The position may involve driving and a valid Ontario driver’s license, access to a car and insurance might be required.


  • Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
  • Develops relationships with individuals served by the team and addresses basic and immediate needs
  • Engages effectively with individuals in order to assess needs and desires for change
  • Engages in crisis intervention/prevention with clients
  • Assesses risk to clients themselves and others on an ongoing basis
  • Assists individuals to access a range of services in the broader community
  • Case manages from a psycho-social rehabilitation and recovery model,  linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
  • Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) as required
  • Completes housing applications for clients and acts as an advocate to place clients in appropriate, affordable housing
  • Works from a harm reduction approach with clients dealing with addiction issues
  • Advocates on behalf of homeless individuals in accessing a range of services
  • Works cooperatively with team members, hospital personnel, other service providers in order to better meet client’s needs
  • Facilitates transfer of cases to ongoing case management services
  • Documents client-related activities accurately and in a timely fashion on the Client Information System’s database (Pirouette)
  • Actively participates in regular supervision, case reviews, team meetings and training sessions
  • Submits time sheets, expense claims and other required information in accordance with agency regulations
  • Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
  • Shares the driving responsibilities with other team members
  • Other duties as assigned by the Program Manager or the Director

*Note: All LOFT employees are required to be fully COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy. A satisfactory vulnerable sector check (VSC) is also required.*


  • A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
  • Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of recovery, and an ability to put these into practice
  • Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
  • Knowledge of psychiatric symptoms, treatment practices and medication issues
  • Knowledge of the homeless services sector and issues which face homeless individuals
  • Knowledge of the criminal justice system and how it impacts on mental health clients
  • Knowledge of concurrent disorders and experience with the continuum of addiction services
  • Sound assessment skills and the ability to conduct intake interviews 
  • Knowledge of community resources for housing, including supportive housing and shelters
  • Knowledge of concurrent disorders and experience with the continuum of addiction services
  • Sound judgment and good problem solving skills
  • Knowledge of community resources for mental health and substance use
  • Ability to work closely with team-mate(s) and participate effectively as part of the larger community support and street outreach teams
  • Ability to independently structure time and develop work priorities
  • Demonstrated understanding and sensitivity to diversity issues
  • An understanding of the Mental Health Act and the processes for committing an individual
  • Excellent documentation skills
  • Understanding of cultural competency and anti-oppression framework.
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset.

TO APPLY:  Send resume with cover letter to Human Resources, Email: hr@loftcs.org

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hr@loftcs.org or (416) 979-1994. 

We welcome and encourage people from equity-deserving communities and intersecting identities to apply for this position.

PLEASE INCLUDE: “CM- TNSSin the subject line of any emails.

CLOSING DATE:  July 7th, 2022.

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