Facilitator/ Job Coach - Youth Job Connection program

About this position

Position Type: Full-time 9 month parental leave contract (possibility of renewal)

Reporting to: Program Coordinator

Location: Etobicoke

Years of Experience: 2+

Responsibilities (include but are not limited to):

Facilitation

• Research create and design workshop material in keeping with funder requirements
• Effectively deliver workshops using the platform Zoom or Microsoft Teams
• Facilitate in person and online workshop material in an engaging and interactive manner
• Engage participants in workshops through interactive activities and discussions
• Maintain an effective working relationship with participants when presenting workshops or in one-on-one meetings
• Ensure that each participant understands the material presented and can apply it to their job search
• Lead group work through activities in-class or on computers
• Manage conflict or disruptions during workshops in a proactive and professional manner
• Facilitate pre-employment workshops and information sessions within the community as needed
• Coordinate guest speakers, training opportunities and group mentorship events

Client Assessment /Job Coaching

• Conduct accurate assessment of candidate eligibility for the program
• Present the program to participants in a clear manner ensuring they understand the objectives of the program and the time commitment involved
• Assess participant needs, identify barriers, and develop service plans with appropriate interventions to help them achieve employment goals
• Provide case management support to participants including information & referral services
• Direct participants to employers / job postings that would otherwise be missed without appropriate coaching
• Provide individual job coaching to participants, encouraging them to apply skills learned through workshops
• Conduct position-specific interview preparation with each participant
• Coach and motivate participants during their job search and placement
• Provide one-to-one or group sessions on job maintenance to ensure participants can handle challenges on the job with professionalism and maturity
• Contact past participants for continued job search support and/or motivation

Case Management/ Documentation & Follow Up

• Document case notes, ensuring they capture participants’ experience, challenges, and growth in the program
• Document relevant participant job search information in a timely and accurate manner
• Maintain participant case files in compliance with Employment Ontario model requirements
• Monitor participant progress with ongoing follow up calls and meetings to ensure all appropriate documentation in EOIS/CaMS, internal databases, and hard copy file
• Enter data regarding participant barriers and challenges in accessing employment
• Contact past participants each month to update their employment status and offer supports
• Maintain accurate and current data on clients in EOIS/CaMS
• Ensure all files are audit ready upon closing in CaMS
• Prepare and maintain documentation on participants attendance, intakes, referrals, employment outcomes, barriers, and suitability indicators, and follow up
• Support program staff with clerical duties (document creation, hard copy file retrieval etc.)
• Complete and provide coordinator with support documentation for client supports to be purchased

Other Duties as Needed

• Assist in recruitment of potential participants when necessary (job fairs, visiting community centers)
• Support the development and supervision of mentorship opportunities for youth
• Assist in the implementation of effective program marketing strategies as needed  
• Maintain flexibility to work evenings and weekends as needed
• Participate in The Career Foundation fundraising activities and events as required

Qualifications/ Skills Required:

• Must possess a Diploma or Degree in Social Sciences or related field
• Formally trained with at least 1 year of experience in supporting youth who face multiple barriers
• Experience in assessment, case management, pre-employment skill development techniques, group facilitation, and life skills coaching
• Solid knowledge of community resources and supports available for youth and job seekers
• Knowledge of current labour market trends and the impact of COVID-19 on the labour market, job search techniques and employment research methods
• Bilingual (English/French) is a very strong asset
• Equipped to work remotely as required, with adequate internet capabilities
• Knowledge on online communication platforms, techniques, and tools (Zoom, MS Teams) with an aptitude and willingness to learn and work with new technologies
• Demonstrated willingness to go above and beyond to ensure the organization’s success
• Excellent verbal and written communications skills for giving and receiving instructions, participating in meetings, and writing resumes, reports, and case notes
• A professional yet personal approach, with a high level of respect for the diversity of the people served and an ability to maintain client confidentiality
• Customer service oriented with ability to uphold the organization’s service standards and policies
• Strong organizational skills, able to take initiative and multi-task

How to Apply: Please visit our website at https://careerfoundation.com/join-our-team and select the position you’d like to apply for from our list of vacancies. You can complete the application form directly through our website. Qualified candidates will be contacted for an interview. No phone calls please. Thank you for your interest in The Career Foundation.