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Clinical Intake Coordinator

  • Posted:Dec 02, 2022
  • Apply by:Dec 31, 2022
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Aurora, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

DATE: December 2nd, 2022

LOCATION: Aurora, ON – BSO-Central

COMPENSATION: $48,997 – $60,838 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance abuse, poverty and homelessness. Serving approximately 10,000 annually and providing 1,733 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. 

LOFT stands for Leap of Faith Together. Our employees have an opportunity to take calculated risks and lead the way in the creation, implementation and evaluation of system wide solutions.  We work hard.  We care passionately.  We celebrate.  Our staff are the key to our success.  LOFT is recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient and we believe that our LOFTy culture is at the core of everything we do.

To help fulfill its mission, LOFT is hiring a Clinical Intake Coordinator.


As the Clinical Intake Coordinator for Behavioural Supports Ontario in the Central LHIN, you will act as the first point of contact for Behavioural Support Services and will be responsible for receiving all referrals to Behavioural Support Services.  Through a clinical review of referrals, you will triage all referrals, complete a comprehensive Intake Assessment, and ensure referrals are directed to the most appropriate service for the clients and their care partners.  You will also assist in crisis intervention, risk management, and urgent care planning as required.  You will maintain the waitlist according to program policies and provide support to those individuals on the waitlist for service.  Additionally, you will liaise with community agencies, other practitioners and key partners to coordinate care for clients. You will contribute to program development and participate in the research activities of the program.

*Note: Staff will be required to work in client’s own homes and may therefore be exposed to second hand smoke. Occasional weekend and/or evening work may be required as well as travel, using own vehicle, throughout the Central LHIN. In addition, a satisfactory vulnerable sector check (VSC) is a requirement of employment.


This position assists in the coordination of the day-today-operations of BSO Central Access;

  1.  Receive, collect, and organize all referrals received through BSO Central Access.
  2. Make initial contact with referring source to confirm receipt of referral and collect any collateral information.
  3. Make initial contact with family/SDM to confirm consent for referral and collect any collateral information.
  4. Complete Clinical Intake Report and upload into CIS.
  5. Triage and prioritize all referrals and ensure timely dissemination of referral to the  Behavioural Support Services – Mobile Support Team and/or the most appropriate service.
  6. Provide crisis intervention, risk management and urgent care planning for referred individuals and their care partners, as required.  Identify and refer to crisis resources for high risk individuals.
  7. Maintain the waitlist for the Behavioural Support Services – Mobile Support Team by being in contact with the client and/or care partner, at a minimum, bi-monthly to ascertain any changes and the need to re-triage.
  8. Provide support and assistance to those on the waitlist for Behavioural Support Services – Mobile Support Team, as required. 
  9. Support client and BSS team in the development and implementation of a care plan tailored to the client’s needs and issues designed to improve quality of life and assist in the mitigation of responsive behaviours.
  10. Conduct assessments as appropriate and required provide timely and accurate record keeping and reports as required;
  11. Coordinate with  your team members to complete all  referrals and linkages to health care, programs or other service providers;
  12. Provide direction and clinical support/leadership to the BSO Central Access team involved in direct service delivery by establishing a supportive working environment consistent with LOFT’s operating principles’:  acting as a resource, resolving day-to-day issues; participation in the selection, training and orientation and performance management of staff; identifying staffing issues, training and orientation needs.
  13. Participating in the annual program planning process which includes preparing the service plan, operating plan, client satisfaction feedback process, and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required; developing/implementing projects within the program’s mandate in response to consumer needs; monitoring and evaluating program performance and service delivery models, developing program manuals and ensuring client files or all other required documentation or information is in place;
  14. Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
  15. Maintain strict confidentiality and follow all other required policies and procedures;
  16. Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favourably on the organization and the Behavioural Supports Ontario Project;
  17. Effectively participate as a member of the BSO Central Access Team; attend staff/team meetings,  client care conferences, other multi-disciplinary meetings, committee meetings etc. as required;
  18. Attend and actively participate in all required training;
  19. Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;
  20. Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.


  • Completion of undergraduate degree/diploma Nursing. Social Work. Occupational Therapy or related field.
  • Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions.
  • An understanding of recovery and psychosocial rehabilitation principles and the therapeutic relationship.
  • Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills.
  • Strong assessment and triaging skills.
  • Demonstrated knowledge and best practice in dementia, delirium, mental health issues and their effect on persons, families and caregivers.
  • Training/knowledge of P.I.E.C.E.S., U-First, Recovery/Psychosocial rehabilitation approaches or willingness to receive training.
  • Good oral and written communication skills and computer literacy, including MS Word and Excel.
  •  Sound working knowledge of community resources and supports.
  • Ability to collaborate effectively with other members of inter-professional care teams, clients, family members and community team members.
  • Excellent organizational and time management skills.
  • Understanding of cultural competency and anti-oppression framework.
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset.

TO APPLY:  Send resume with cover letter to Human Resources, Email: hr@loftcs.org

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting humanresources@loftcs.org or (416) 979-1994. 

We welcome and encourage people from equity-deserving communities and intersecting identities to apply for this position.

PLEASE INCLUDE: “Clinical Intake Coordinatorin the subject line of any emails.

CLOSING DATE: December 16th, 2022

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