Donor Recognition and Stewardship Officer

About this position

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Donor Recognition and Stewardship Officer

Join our team to create a better tomorrow for all of us
Recognizing donors is a powerful engagement tool. You’ll work with our 15 in-house fundraisers to help recognize and steward donors who make it all happen.

“The Ottawa Hospital Foundation is supported by thousands of donors each year. And you’ll help honour donors – past and future – by coordinating naming recognition and stewardship opportunities that excite and thrill our major gift donors. We need a creative and thoughtful non-profit professional to curate unique and memorable donor experiences; and a consensus builder to liaise between our in-house fundraisers and The Ottawa Hospital. If you’re a problem-solver who takes pride in wowing donors, we want you to apply!” – Heather McLean, Vice-President of Philanthropy Operations

If you’re a non-profit professional and love:

• Inspiring and delighting donors
• Building consensus between key stakeholders
• Embracing technology
• Finding creative solutions

This job is for you.

“Donor recognition and stewardship is much more than plaques and unveilings. It’s a highly individualized process that encompasses all the strategies that build close relationships with donors. Our 15 in-house fundraisers need a go-to person who can brainstorm and execute the most appropriate recognition and stewardship activities for each gift we receive. It’s a great opportunity for a fundraiser, or other non-profit professionals.” – Christina Thompson, Donor Recognition and Stewardship Manager  

We want YOU by our side to help transform the future of healthcare.

POSITION SNAPSHOT

Position Type: Full-time Permanent (37.5 hours per week)

Managed by: Donor Recognition and Stewardship Manager (Christina Thompson)

Number of Vacancies: 1  

Number of Direct Reports: 0

Annual Salary: The salary range for this position is $53k-$77k, with a current hiring range of $53k-$67k

Experience: This role is for experienced non-managers with at least 4 years of relevant experience in philanthropy, relationship building and/or project management

Pension and Medical Benefits: Includes medical benefits (semi-private hospital, extended health care, vision care, dental care); life insurance; employee and family assistance program; defined benefits, pension, and more.

Vacation: 4 weeks per annum

Location: Hybrid work-place options available.

Transportation: A driver’s license/access to a private vehicle is required for this role.

Languages: English essential. French is an asset.

Software: Proficiency with Microsoft Office (Outlook, Word, Excel) and ability to learn new software, particularly Wrike (project management), Raiser’s Edge (CRM database)

Deadline to Apply: We will start reviewing applications on December 15, and will continue reviewing applications and conducting interviews on a rolling basis. We therefore encourage candidates to apply early.

Questions? Feel free to schedule a call with Kristen Shier, Human Resource Officer, at TOHF-jobs@toh.ca

Read on to learn more about us and the future you.

OUR MISSION: THE CAMPAIGN TO CREATE TOMORROW

The Ottawa Hospital Foundation has launched the historic $500 million Campaign to Create Tomorrow, a multi-year campaign to support the construction of a new state-of-the-art hospital on Carling Avenue, as well as world-leading medical research. It’s the largest ever fundraising campaign in our region’s history, representing an ambitious vision for the future of healthcare.

“I came from the private sector and was lacking fulfillment. My job was focused on the bottom-line – to make money for a corporation. The Foundation was a welcome change. I connect with the cause, and my work actually matters.”- Natasha De Sousa, Development Officer

The Campaign To Create Tomorrow already has overwhelming community support. Our team of fundraisers have raised $306m since launching the campaign 3 years ago, which includes some of the largest-ever donations in our city’s history.

What Would My Job Look Like?

• Under the direction of our Donor Recognition and Stewardship Manager, work as a liaison between our in-house fundraisers and The Ottawa Hospital to confirm and fulfill donor recognition opportunities for every major gift donor who seeks recognition. Recognition opportunities could apply to both physical (plaques, donor walls, etc.) and virtual assets (digital wall).
• Work with external vendors to source donor plaques and coordinate their installation.
• Work with fundraisers to plan/coordinate smaller-scale stewardship events, such as plaque unveilings and ribbon cutting ceremonies.
• Oversee Wrike (our project management software) to manage the team’s workflow and create process efficiencies. This includes using Wrike as a project management tool to track deliverables, assignees, deadlines, progress, and risk for discrete deliverables.
• Contribute to our overall donor stewardship strategy and stay informed of best practices and industry emerging trends.
• Play a role in launching new donor platforms/software, to help personalize and automate stewardship activities.

Knowledge, skills, abilities:

• Relationship building, consensus building, and problem solving is key as the successful candidate will bridge the interests of numerous stakeholders, including our in-house fundraisers (who represent the interests of our donor), and The Ottawa Hospital (who own physical assets that we offer to donors). They will also collaborate with our in-house events team, various vendors, and our donor recognition consultant.
• Tact, maturity, and diplomacy, among their colleagues (fundraisers, our marketing team, our finance team etc.) and external stakeholders (donors, vendors, The Ottawa Hospital etc.).
• A first-hand understanding of philanthropy and the fundraising cycle is essential as the successful candidate will have to surprise and delight donors. 
• A creative mindset, and an appetite for learning about emerging industry trends (to ensure that our recognition and stewardship programs exceed market standards).
• The ability to understand and adhere to policies to ensure consistency and equity between donors, including but not limited to the Donor Recognition Matrix.
• Project management skills, to ensure that nothing falls through the cracks.
• Superior communications skills, to ensure clear and concise messaging.
• Tech savviness, and the desire to optimize software and related processes.
• Raiser’s Edge and Wrike experience would be considered an asset.

Operational requirements:

• Willingness and ability to work outside of regular business hours when needed.