Manager, Membership and Donor Programs

About this position

Accessibility 

If you prefer to have this document in an alternative format, please email syellin@luminato.com  
Audio transcript or ASL video available on demand. 

Application Formats 

Applications can be in point form, through video and/or voice memos.  

For those selected for an interview: 

• ASL interpretation available on request. 
• Captions available on Zoom. 
• Option for phone interview. 
• Other accommodation available on request. 

We believe in creating spaces where anyone can be involved, engaged, empowered, and inspired. Luminato adheres to Accessibility for Ontarians with Disabilities Act (AODA), and will work proactively through all stages of recruitment to create a barrier free hiring process, and will provide accommodations as required. To request accommodations please email Project Manager, Executive Office, Sarah Yellin (syellin@luminato.com). 

Luminato is deeply committed to being accessible and anti-racist, both in the workplace and through the programming.  We are committed to amplifying QTBIPOC voices and enhancing accessibility on stage, for our audiences, and for our staff. Selection decisions are based solely on job-related factors. 

What’s Luminato? 

Vibrant and celebratory; a global player; supporting artists and inspiring social change: these are just a few ways to describe the international event that is Luminato, a civically engaged festival dedicated to performance, media, and visual arts programming that cuts across traditional art-form boundaries. Since 2007, when it was launched to shine a spotlight on Toronto as a globally-connected city boasting an incredible tapestry of creativity, Luminato Festival Toronto has entertained millions of people with performances, events, and spectacles involving over 15,000 artists from more than 40 countries. 

The Role: Manager, Membership and Donor Programs 

Application Deadline:  October 23, 2023 

Functional Area: Development 

Full Time Permanent 

Start Date: November 2023 

Salary:  $65,000 - $70,000 

Luminato is looking for a Manager, Membership and Donor Programs to join our Development team. Reporting to the Director, Philanthropy, the Manager, Membership and Donor Programs will grow the newly established membership program as well as cultivate and steward existing donors through a robust and strategic series of communications and special events.   

What You’ll Do: 

• Devise and lead the overall Membership strategy, ensuring that it is attractive and suitable for the target audience while complementing the strategic direction of the Development program at Luminato.  
• Cultivate, steward and solicit a portfolio of individual donors, under the guidance of the Director, Philanthropy 
• Oversee the management of a portfolio of Luminato’s donor programs by providing effective stewardship to current members and cultivating prospects to ensure annual financial growth.  
• Support the planning and implementation of development events   
• Lead the acquisition of new Members by developing and executing your recruitment plan including the use of  Raisers Edge, targeted marketing/promotion, events program, communications with existing supporters and social media. 
• Support the Development Officer with the annual giving portfolio including the development of direct marketing campaigns, solicitations, and providing best in care stewardship. 
• Manage the Members’ communications by creating and sending out regular e-communications, including invitations, reminders and inclusion of these events on Luminato website by liaising with the Marketing team.  
• Make strategic use of data to inform communications and renewal processes with the aim of maximising renewal rates (and eventual upgrades).  
• Work closely with the Marketing/Ticketing Team to identify and plan opportunities to encourage and increase Members’ secondary spend online and onsite at the Festival.   

The Candidate:  

We understand that not everyone has had the opportunity to cultivate all of the skills and experience required to fulfill the responsibilities of this role.  We encourage candidates to apply who see themselves as having a solid base skill set for the position and interested in learning the rest. 

What You Must Have: 

• Ability to nurture and develop long-term relationships with prospective and current members and donors
• Resourceful and independent, and comfortable working with shifting timelines and priorities   
• Excellent interpersonal and communication skills; ability to work collaboratively across Development department and entire organization.   
• Strong analytical skills, critical thinking and problem-solving skills   
• Highly professional; conscientious with a high degree of personal integrity Interest in and knowledge of the arts is desirable   
• Exceptional writing skills 
• Exceptional attention to detail, ability to develop and execute complex plans and manage multiple priorities and deadlines  
• Ability to work with flexibility including evening and weekend donor engagements.  
• Strong sense of commitment and accountability for the roles and responsibilities of the position  

It Would Be Nice If You Had:  

• Post-secondary education in fundraising or arts management and a minimum of 3 years in fundraising  
• ​​​​​​​Experience using Raiser’s Edge or other fundraising databases 
• Passion and knowledge of the arts community 

Why Luminato? 

• Commitment to your development and growth.  Regular internal trainings in topics such as anti-racism, disability awareness, leadership as well as self-led professional development opportunity support.
• ​​​​​​​Great culture. we strive to create a supportive and understanding environment here at Luminato. Our work environment is relaxed and our hours are flexible, outside of an expectation to be online/ available between the hours of 10am and 3pm.  
• ​​​​​​​Work-life Balance. Many employee-led social and wellness initiatives that all staff are encouraged to participate in.  
• Incredible Team. We have a dynamic, resourceful, talented and collaborative team here at Luminato. We are a small but mighty team who are constantly finding new ways of working together and supporting one another to achieve our organizational and personal goals. 

Want to hear more? Visit our website and learn more about our team.