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Housing Support Worker - Mount Dennis

  • Posted:Sep 29, 2020
  • Apply by:Oct 11, 2020
  • Job Type
  • Contract / Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance abuse, poverty and homelessness. Serving over 5300 people and providing 1654 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. In 2018 LOFT was a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Housing Support Worker.



As a Supported Housing - Housing Support Worker, you will be part of a team that assesses, identifies and facilitates support networks and linkages for isolated, at risk individuals living in designated Toronto Community Housing (TCH) buildings.  You will support the implementation of outreach and community development activities for at risk tenants living with mental health and addiction challenges and provide practical support to the identified individuals and TCH staff, to maintain successful tenancies.  This includes assisting residents in their daily living activities, (such as: personal hygiene, medication management, escort to appointments cooking assistance learning and relearning basic skills and banking), helping them to sustain their support network (e.g. family and medical) and maintaining the established routines of the program. The Housing Support Worker carries out support plans with residents, and provides crisis intervention as needed in order to ensure a safe living situation.

Staff will be required to work in residents’ rooms/apartment units and may therefore be exposed to secondhand smoke. Staff also may be required to work in various TCH buildings. There may be evening and weekend hours.



  • A Personal Support Worker diploma/certificate from a recognized institution and/or Social Services , or other related field, or equivalent experience an asset
  • Knowledge of Occupational Health and Safety Standards;
  • Experience with vulnerable adults and/or seniors with unique special needs including mental illness, addictions, complex physical health challenges and severe social isolation.
  • Knowledge and understanding of addictions, mental health, complex psychosocial issues and the aging process.
  • An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities;
  • Crisis intervention skills, with well developed problem solving abilities and interpersonal skills;
  • Good oral and written communication skills and computer literacy, including MS Word and Excel;
  • Creativity and flexibility to approaches;
  • Knowledge of community resources and supports;
  • Ability to work effectively as part of a team and interact with workers from a variety of agencies;
  • Understanding of cultural competency and framework
  • Must have a  valid driver’s license to transport clients in LOFT owned vehicle
  • Must own or have access to vehicle in good working condition and be willing to travel provide service in satellite locations
  • Knowledge of other languages is an asset,


TO APPLY:  Send resume with cover letter to Human Resources,



LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.  LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process.

Contact  or (416) 979-1994 to discuss your accommodation requirements.


PLEASE INCLUDE: “HSW - MD” in the subject line of any emails.

CLOSING DATE: October 11, 2020 

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