Receptionist 2

About this position

ABOUT US

Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at www.stridestoronto.ca

 ABOUT THE ROLE

The Receptionist 2 is a part-time permanent position that provides daily administrative functions and reception duties to support organization’s employees and programs, clients, external partners and agencies and the public, ensuring the efficient operation of the office environment. This role serves as the initial point of contact for children, youth, and families in helping to provide information and navigate clients to the appropriate care services. This position will require the individual to work alternating shifts, including evenings for up to 24 hours a week.

Salary range: $23.00 to $27.00 per hour.

Benefits:        Competitive Group Health Benefits, Defined Contribution Pension plan.

                       This position is represented by OPSEU local 567.

WHY JOIN OUR TEAM?

• We provide a competitive Group Health Benefits and Pension Plan. 
• We provide opportunities for growth and professional development.
• We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
• We have a collaborative and supportive Senior Management Team.
• We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

 WHAT YOU WILL DO

• Provide daily coverage for the administration of the ‘what’s up walk-in’ counselling program, ensuring the efficient operation of brief services through processing referrals and coordinating counselling support for clients.
• Arrange the initial psychiatric appointment bookings with the Shoniker Clinic for all clients and serve as the central correspondence between therapists and the Shoniker clinic to connect clients to additional services in the community.
• Manage high-volume clinical documents that are submitted for scanning, naming, and uploading to the TREAT Database, ensuring essential clinical documents are stored virtually in the client’s record for quick and easy retrieval of information.
• Manage the general office telephone system, email, postal mail and fax as per organizations’ protocols, ensuring the efficient administration and processing of messages and mail.
• Perform daily reception and administrative duties for clients, staff, external partners and the general public, assisting in the efficiency of the office administration.

 THE “MUST HAVES”

The following education, professional memberships and knowledge are a requirement for this role:

• Completion of Grade 12 education.
• Minimum one year of administrative experience. 
• Intermediate computer proficiency in order to use Microsoft Office, Outlook and other computerized systems.
• Possess a combination of clinical perspectives and administrative skills.
• Knowledge of programs and services offered at all levels and interacting with staff at all levels.
• Knowledgeable about the programs and policies governing the ‘what’s up walk-in’ and other procedures for referrals to internal programs.
• Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
• An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families. 
• Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following: 

• Knowledge of the cultural diversity of communities served by the organization.
• Fluency in another language(s), including sign language.

 BEFORE STARTING WITH US

As our work puts us in direct contact with young people and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain a Vulnerable Sector Police Check before commencement of their employment.

HOW TO APPLY

Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is October 31, 2023.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve.  Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to  increase the representation and inclusion of diverse groups within their workplace.  

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.