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Behavioural Support Transition Case Manager

  • Posted:Aug 13, 2019
  • Apply by:Aug 24, 2019
  • Job Type
  • Full Time
  • Job Level
  • Experienced (non manager)
  • Location
  • Toronto Central LHIN, ON
  • Impact Area
  • Other
  • Impact Category
  • Nonprofit
  • Company Type
  • Nonprofit

About this position

LOFT Community Services is committed to reflecting and responding to the diversity of the service users and communities we serve. Applications are encouraged which indicate diversity in culture, race, sexual orientation, gender identity and experience that reflects the clients we serve.



3 Full Time Permanent Positions



Behavioural Support Transition Resource Team

Serving hospitals and assisted living sites within the geographical boundaries of the Toronto Central LHIN                                 



The Behavioural Support Transition Resource Team serves hospitals and Reintegration Care Model programs within the Toronto Central LHIN and plays a key role in the early identification, assessment and stabilization of patients with cognitive and/or responsive behaviours who are Alternative Level of Care (ALC) or have a potential to become ALC.  As a Case Manager on the team, you will support the successful transition of patients from hospital to assisted living sites designated for ALC patients within the TC LHIN.  The Case Manager will liaise with hospital, family and caregivers, health team members, and community providers to provide continuity of health care during and post-transitions, while building capacity within these teams to support the care of persons with cognitive and /or responsive behaviours.

Note: Occasional evening and weekend hours may be required.  Frequent travel will be required using own vehicle or TTC.  Staff will be required to work in a persons’ own home and may therefore be exposed to second hand smoke.



  • Completion of a diploma/degree in Social Services/Human Services or equivalent;
  • Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions;
  • An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities;
  • Crisis intervention skills, with well developed problem solving abilities and interpersonal skills;
  • Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training;
  • Experience/familiarity with RAI documentation, and OCAN and health profession standards for documentation of client information;
  • Sound understanding and commitment to the principles of Behavioural Support Services ;
  • Ability to collaborate effectively with other members of inter-professional care teams, clients, family members and community team members;
  • Good oral and written communication skills and computer literacy, including MS Word and Excel;
  • Creativity and flexibility to approaches;
  • Excellent knowledge of community resources and supports;
  • Ability to work effectively as part of a team and interact with workers from a variety of agencies;
  • Strong assessment skills;
  • Understanding of cultural competency and framework;
  • Valid drivers’ license and access to own vehicle is required; must meet the requirements of LOFT Community Services – Personal Vehicle Usage Policy


TO APPLY:  Send your Resume and Cover letter to: Email:


CLOSING DATE:  August 23, 2019



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