Chief Operating Officer

About this position

Chief Operating Officer (COO)

Ronald McDonald House Charities® Alberta (RMHCA) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family.  Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.
RMHCA is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHCA operates four Houses offering 87 private family suites, and three Comfort Carts that deliver bedside services in hospital. 

We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion in winter 2025. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites on it’s current site. The expansion critical path in it’s entirety is 5-7 years.

Your Role

The Chief Operating Officer (COO) is responsible for overseeing Operations across the province for all RMHC Core Programs. As a member of the Senior Management Team, the COO works closely with all divisions to ensure that mission is delivered according to the organization’s mandate, in alignment with global operating guidelines and with respect to licensing requirements.  In short, they must maximize impact as efficiently as possible.

The COO reports to the CEO and their team is responsible for day to day operations, asset management and expansion/construction.  They oversee an annual budget of approximately $8M and work with a team to manage $80M in expansion in Calgary and Edmonton.

The successful candidate will be located in Calgary, Edmonton, Red Deer, or Medicine Hat.

Your Key Responsibilities

• Oversee Operations ensuring the utmost care of all families utilizing RMHCA services including and not limited to operation of core programs, leadership, and asset management.
• Support expansion of Houses in Calgary and Edmonton including consulting on facility design, participation in the permitting process, troubleshooting problems, co-approving change orders, and liaise with all consultants.
• Act as an ambassador for RMHCA, including serving as a spokesperson, participation in events, engaging with donors, stewarding key stakeholders, supporting advocacy and government relations efforts, liaison with RMHC Canada and RMHC Global.
• Interface with the Board and committees as required.
• Assist in the creation and implementation of the strategic plan.
• Oversee the development and implementation of the annual business plan, budget and capital expenditures.
• Work with the Chief Development Officer to leverage RMHCA programs and services for funding and sponsorship. This includes providing information for proposals, stewardship reports, etc.
• Develop and/or monitor key performance metrics; set and monitor department goals and objectives.
• Foster and sustain best practices for people management; develop a positively interdependent team that is results oriented; mentor and coach team members.
• Work collaboratively with the Senior Management Team to achieve organizational goals and objectives.
• In partnership & in consultation with Alberta Health Services, implement and evaluate their recommendations in conjunction with RMHC mission delivery.
• Ensure compliance with government legislation, RMHC operating guidelines and license terms.

Required Qualifications

• A university degree in a related field.
• 10 years of progressive leadership experience preferably in the charitable and/or human services sectors.
• Experience leading change.
• Strong communication and interpersonal skills.
• Outstanding organization, project management and reporting skills, with a high degree of attention to detail.
• Regular travel throughout the province, and beyond, is required. Must have a valid driver’s license and access to a reliable vehicle.
• Must provide a clear criminal record check including a vulnerable persons check.

Nice to Haves

• Experience working with Occupational Health and Safety (OHS), Personal Information and Privacy Act (PIPA), Health Information Act (HIA).

What we Offer

• Competitive compensation
• Comprehensive benefits plan
• Employee Assistance Program
• Professional development opportunities
• Social events
• Vacation & personal days
• Flexibility and a hybrid work schedule
• RRSP matching program
• Opportunity to participate in various committees
• A culture built on our values of passionate, excellence, entrepreneurial, relentless, people-first

RMHCA is proud to be recognized as a 2022 Canadian Nonprofit Employer of Choice. We employ 87 people and hundreds of volunteers. 

Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
We thank all candidates who apply; however, only those selected for interview will be contacted.