Assistant Program Manager

About this position

ACCOUNTABILITIES

• Manages the maintenance of the assisted living facility daily and corresponds with BC Housing and other stakeholders for onsite repairs.
• Monitors training and performance of the team lead. Ensures client record system is utilized appropriately and maintained according to policy.
• Participates in recruitment of new staff, staff performance management and approval of staff leaves. Ensures adequate staffing is available for uninterrupted operation of program activities.
• Organizes and attends team meetings and, as appropriate, community committees, forums and events.
• Participates in an on-call rotation with other leadership, which includes weekends.
• Assists with internal and external reports, including compiling the PQI report on a quarterly basis.
• Maintains effective working relationships with other community organizations to co-ordinate the provision of services, foster partnerships and collaboration, and exchange information. Represents the program and Options Community Services in the mental health and broader community.
• Maintains professional growth and keeps up to date on trends related to the responsibilities of the position.
• Meeting with clients individually or along with the team lead to discuss program issues as well as exchange information.
• Able to recognize, analyze and strategize around potential emergency situations and conducting investigations, as necessary and receiving incident reports. Reports problems to program manager and or proper authorities.
• Supports team lead with recovery planning and on an ongoing basis, through methods such as collaborating with clients to determine their interests, skills and abilities.
• Provide feedback on annual program goals and objectives to the Program Manager.
• Follows written and verbal directives from the immediate supervisor, Executive Director or designate.
• Engages with external stakeholders, when needed.
• Ordering facility supplies, when needed.
• Adheres to and monitors staff compliance with all of OCS policies, including those outlined in the OCS Policy and Procedure manual, the program practice/procedure manual and health and safety guidelines.

Skills and Abilities:

• Good organization, time and general management skills.
• Good written and verbal communication skills.
• Good interpersonal communication skills.
• Ability to work independently and as a part of the team.
• Knowledge of mental illnesses/medications.
• Ability to provide direct service as necessary.
• Be highly motivated to complete tasks/duties/daily maintenance in a timely manner.
• Commitment to problem solving approach.
• Represent the Society in a positive and professional manner when in contact with outside agencies, professionals or community.
• Ability to identify sensitive issues and maintain confidentiality.
• No relevant criminal history. Verified good character and sufficient reference history to verify this requirement.
• Must be sensitive to and respectful of cultural and lifestyle diversity

SPECIAL REQUIREMENTS

• Successful candidates will be required to provide a current and satisfactory Criminal Reference Check / Vulnerable Sector search preceding their start date.
• Applicants may be required to provide proof of Covid -19 vaccination.
• Applicants with lived experience are strongly encouraged to apply.

*An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This position is open to all qualified applicants.