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Assistant Program Manager

  • Posted:Mar 21, 2023
  • Apply by:Mar 31, 2023
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Surrey, BC
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position


  • Manages the maintenance of the assisted living facility daily and corresponds with BC Housing and other stakeholders for onsite repairs.
  • Monitors training and performance of the team lead. Ensures client record system is utilized appropriately and maintained according to policy.
  • Participates in recruitment of new staff, staff performance management and approval of staff leaves. Ensures adequate staffing is available for uninterrupted operation of program activities.
  • Organizes and attends team meetings and, as appropriate, community committees, forums and events.
  • Participates in an on-call rotation with other leadership, which includes weekends.
  • Assists with internal and external reports, including compiling the PQI report on a quarterly basis.
  • Maintains effective working relationships with other community organizations to co-ordinate the provision of services, foster partnerships and collaboration, and exchange information. Represents the program and Options Community Services in the mental health and broader community.
  • Maintains professional growth and keeps up to date on trends related to the responsibilities of the position.
  • Meeting with clients individually or along with the team lead to discuss program issues as well as exchange information.
  • Able to recognize, analyze and strategize around potential emergency situations and conducting investigations, as necessary and receiving incident reports. Reports problems to program manager and or proper authorities.
  • Supports team lead with recovery planning and on an ongoing basis, through methods such as collaborating with clients to determine their interests, skills and abilities.
  • Provide feedback on annual program goals and objectives to the Program Manager.
  • Follows written and verbal directives from the immediate supervisor, Executive Director or designate.
  • Engages with external stakeholders, when needed.
  • Ordering facility supplies, when needed.
  • Adheres to and monitors staff compliance with all of OCS policies, including those outlined in the OCS Policy and Procedure manual, the program practice/procedure manual and health and safety guidelines.

Skills and Abilities:

  • Good organization, time and general management skills.
  • Good written and verbal communication skills.
  • Good interpersonal communication skills.
  • Ability to work independently and as a part of the team.
  • Knowledge of mental illnesses/medications.
  • Ability to provide direct service as necessary.
  • Be highly motivated to complete tasks/duties/daily maintenance in a timely manner.
  • Commitment to problem solving approach.
  • Represent the Society in a positive and professional manner when in contact with outside agencies, professionals or community.
  • Ability to identify sensitive issues and maintain confidentiality.
  • No relevant criminal history. Verified good character and sufficient reference history to verify this requirement.
  • Must be sensitive to and respectful of cultural and lifestyle diversity


  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check / Vulnerable Sector search preceding their start date.
  • Applicants may be required to provide proof of Covid -19 vaccination.
  • Applicants with lived experience are strongly encouraged to apply.

*An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual position. This position is open to all qualified applicants.


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