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Program Manager

  • Posted:Mar 16, 2023
  • Apply by:Mar 30, 2023
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

DATE: March 16th, 2022

LOCATION: Toronto, ON – Transitional Aged Youth Services

COMPENSATION: $66,646 - $88,896 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Program Manager.


The Transitional Aged Youth Program Manager will play a critical role in supporting existing and new LOFT programs to meet the mental health needs of youth. Primary responsibility will be supporting the services of The Transitional Aged Youth Programs across Toronto working in a complex social environment, influenced by social media, social determinants of health and barriers to care. Programs include innovative work in Youth Wellness HUBS, Universities, Residential settings, Community and Groups including delivery of Peer Support. Engaging and collaborating with staff, clients, partners, and other LOFT programs is critical to the successful operations. The Manager has strong clinical knowledge related to this age group, a commitment to anti-oppressive practices and strong administrative skills. They are responsible for overseeing the administration, management, operations, and co-ordination of the delivery of services with increased utilization of electronic platforms. In addition, the Manager is responsible for the overall coordination and supervision of staff, including training and development. This role is on site and will have direct contact with prospective and existing youth and family members. There is a rotational on-call system they will participate in.


  • Translating policy into operational program design utilizing current thinking in best practice and from an anti-oppression, trauma informed lens; supporting various program objectives and models. This includes procedures, program schedules, interventions, documentation, other guidelines and operational directives that consider increasing use of electronic platforms and social media.
  • Ensuring staff requirements for roles are clearly identified and organizing work to support staff responsibilities and duties within the program.
  • Ensuring strong communication, collaboration and team building to support staff retention, wellness and up to date programming
  • Monitoring and ensuring all relevant LOFT standards and government documentation and procedures are carried out by staff
  • Maintaining strong relationships with staff of other community, and government agencies that provide funding and/or services to the program
  • Represent LOFT with potential and existing donors and work effectively with LOFT Development and Fundraising
  • Overseeing standards, maintenance requirements, fire/safety regulations and Occupational Health and Safety standards are in accordance with the appropriate regulations, legislation and recommendations of the Joint Health and Safety Committee
  • Participating as a member of the LOFT Management team and involvement in LOFT projects
  • Supporting the formulation of budget materials and ongoing monitoring   


  • 5+ years of experience in program administration including service and program development, staff/student supervision, budget administration, and working with community partners.
  • Diploma or Degree in Human Services or equivalent and leadership/management training
  • Demonstrated and effective supervisory/human resources management skills
  • Registration with a College is an asset
  • Strong computer skills (Word, Excel, PowerPoint)  
  • Demonstrated clinical knowledge and experience in the planning and delivery of youth services that reflect trauma informed approaches and evidence based practices  
  • Knowledge and experience in with vulnerable youth with disabilities and consider the impacts of the social determinants of health
  • Demonstrated knowledge in equity, inclusion and diversity and anti-racism to support staff and clients effectively
  • Demonstrated ability in program planning, implementation and quality improvement
  • Proven analytical decision making skills
  • Demonstrated team leadership that reflects an ability to support and direct  staff on an individual and program team basis
  • Knowledge and experience in providing services to youth with complex issue and challenges.
  • Knowledge   of community resources such as supportive housing, counselling, employment for vulnerable youth with complex needs
  • Excellent interpersonal, advocacy and group dynamic skills
  • Excellent communication skills, both written and verbal
  • Ability to establish and maintain effective working relationships with consumers, multi-disciplinary professional staff, volunteers, advisory committee members, government and community and hospital representatives

We believe there are many different ways of developing skills, and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.


  • A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
  • Defined Benefits Pensions Plan
  • 24/7 Employee Assistance Program
  • E-learning program available all year round
  • Starting vacation time above minimum standard,
  • Additional paid personal and paid sick days
  • Professional development budget available to help you nurture and shape your career
  • Corporate Gym membership rate with GoodLife Fitness
  • Access to Perkopolis, a comprehensive corporate discount program
  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
  • Tuition reimbursement program
  • Maternity-leave top up program

Note: All New LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: March 30th, 2023

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