Systems & Salesforce Administrator

About this position

Empowering people. Launching ideas. Rise is Canada's only national organization dedicated to empowering people with mental health and addiction challenges to achieve greater social and economic inclusion through entrepreneurship. Through training, mentorship, micro-financing, and other customs supports, we help individuals build the skills and access the capital they need to launch a small business that can improve their quality of life and enable them to support themselves, their families, and communities.

Since 2010, Rise has financed, trained, and mentored more than 2,000 entrepreneurs and disbursed more than $2.8 million via 700+ low-interest loans. Today, we work in nine locations across Canada—and growing. Learn more in our Impact Report.

Position Summary

The Systems Administrator is responsible for the full range of technology and data solutions at Rise, with Salesforce, Office 365 and WordPress as our foundation.  This role requires a unique balance between user support and technical skills and is critical to the achievement of our organizational goals through the use of technology and analytics.

We are looking for a team player, who is flexible and adaptable and is ready to wear different hats depending on the opportunities, needs and challenges inherent to a small, nimble environment. If you have at least 2 years of experience and are looking to build a career as a Salesforce Administrator with a strong, result-oriented and data-driven team, this opportunity could be for you.

Finding the Right Person

Rise is actively seeking a diverse member of the community to fill this position, and we welcome racialized and indigenous candidates to apply and be considered for this role.

Work/Life Balance

Rise offers staff in Toronto flexible working arrangements, with the opportunity for in-office and remote workdays. Rise offers generous holidays and a comprehensive benefits package. We’re also dedicated to our staff’s professional development and offer a range of learning opportunities, such as ongoing Diversity, Equity & Inclusion training to ensure a safe, equitable and inclusive workplace.

Key Job Responsibilities

Salesforce Administration (40%)

• Serve as the primary administrator for a Salesforce environment with 20+ users (major projects will be outsourced)
• Audit, maintain and develop system configurations, automation processes and 3rd party integrations such as Zapier
• Use Data Loader to update records or to restore backup data points
• Create regular backups of the Salesforce database
• Work with the various Rise teams to design, execute and evaluate mass mailing campaigns
• Create, manage, and monitor all end-user training and adoption protocols to grow the Salesforce and Office 365 skill set across the organization
• Design reports and dashboards to monitor and support programs and fundraising
• Work closely with the Program Managers and COO to support organizational reporting and impact evaluation metrics

Office 365 Administration (20%)

• Monitor and maintain Office 365 systems, including Hosted Exchange, SharePoint, OneDrive and related products
• Ensure the operational health of the SharePoint online environment, including security & availability
• Monitor and execute cybersecurity initiatives as required
• Manage user onboarding and account setup/maintenance, training and offboarding processes

Systems Support / Help Desk (20%)

• Monitor and maintain office IT systems, voice and teleconferencing systems, including hardware inventory, workstation set-up, staff onboarding and training, equipment allocation and technical support
• Document and respond to support requests from staff and external users of Salesforce, Office 365 and other Rise systems
• Work with our internal management team to establish suitable processes to support administrative, development, and change management activities
• Model Salesforce and Office best practices for all users
• Complete regular internal system audits and prepare for upgrades

Website Administration (WordPress) (10%)

• Support the Marketing team with, webpage design, implementation, and updates and act as advisor to staff on special projects
• Work with the Marketing team to monitor and administer website analytic dashboards, reports and key reporting tools
• Advise Programs staff on implementation of special digital projects, such as annual Impact Report creation and online directory of Rise entrepreneurs
• Coordinate with external vendors on special projects as required

Other Duties (10%)

Qualifications

• 2 years’ experience as a system administrator and analyst on a Salesforce (Enterprise) instance
• Undergraduate degree or technical certificate, or equivalent experience (Salesforce Administration certification is preferred)
• Experience in the charitable sector with a focus on Salesforce, Office 365, WordPress and database administration is an asset
• Experience with cloud-based form builders, Salesforce report builder, Apex Data Loader is preferred
• Excellent data analytics, visualization, diagramming, and documentation skills
• Excellent project management skills (both technical and non-technical)
• Engaging and supportive end-user training style
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Excellent verbal and written communication skills (both technical and non-technical)
• Fluency in oral and written English
• Have an "I don't know everything, but I can learn anything" attitude.