Coordinator, Donor Relations
- Job Type
- Full Time
- Job Level
- Other
- Location
- British Columbia, BC
- Impact Area
- Other
- Impact Category
- Other
- Company Type
- Other
About this position
Business Unit: Resource Development
Reports to: Manager, Donor Relations
Status: Full-time, ongoing
Location: Hybrid or Remote, depending on location.
Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.
RHF values diversity in the community and the workplace. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, disability, age, and religion and anyone living at the intersection of these identities.
RHF is a dynamic and rewarding place to work. Our success begins with our people. If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.
JOB SUMMARY
Reporting to the Manager, Donor Relations, the Coordinator, Donor Relations provides administrative, research and relationship management support to the Resource Development’s Major Gifts portfolios that includes individuals, corporations and foundations and occasionally Community Giving.
This position will provide the highest level of solicitation and stewardship support by coordinating the Resource Development team’s activities, supporting the facilitation of donations from major gifts prospects and donors through the fundraising cycle of identification, research, cultivation, solicitation and stewardship activities. A key part of this role is managing the data in Salesforce for all fundraising campaigns in the Major Gift portfolio.
WORKING RELATIONSHIPS
Reporting to the Manager, Donor Relations, the Coordinator, Donor Relations works closely with the Resource Development (RD), Marketing and Communications (Marcomm), IT and Finance teams. This position also works across all RHF business units on initiatives that support the acquisition, cultivation and retention of community and major gift donors and liaises with external partners to provide donor solicitation and stewardship support.
ALL STAFF: KEY ACCOUNTABILITIES
As an integral member of the RHF team and as expected of all staff, this position actively participates with:
- Strategy
- Organizational Culture
- Contributes in regular sessions, develops goals, supports and implements action plans
- Inclusion, Diversity, Equity and Accessibility (IDEA)
- Values
- We Collaborate Authentically
- We Engage Respectfully
- We Keep Our Promises
Administrative Support
- Ensures adherence to RHF stewardship policies, including the donor stewardship matrix, the donor recognition policy, impact report guidelines and gift agreements.
- Drafts and edits correspondence and communications such as confidential profiles, briefing notes, letters and emails.
- Manages annual stewardship mailings, such as the annual report, holiday cards, and all other relevant stewardship mailings.
- Prepares online funding applications to corporate and foundation prospects. Also prepares Marcomm briefs for proposals, stewardship reports, pledge reminders, supporting materials for donor/prospect visits, events and solicitations, and reviews and edits all materials before final approval from the Manager, Donor Relations.
- Supports RD team in management and reporting tracking and systems, preparing bi-weekly prospect pipeline and proposal progress reports.
- Supports the moves management system, assisting Community Giving and Major Gifts team members in ensuring they complete their required stewardship work on schedule, tracks overall progress of donor identification, cultivation, solicitation and stewardship activities and flags issues and concerns for the team for resolution.
- Maintains proposals and stewardship calendars, prepares agendas, takes minutes and oversees meeting logistics for all team meetings and donor/prospect meetings where appropriate.
- Supports the Major Gifts team in recruitment, engagement and call activities of non-RD team solicitors and relationship managers such as Executive Team, Board and Campaign Cabinet members.
- Prepares agenda and tracking documents, and keeps all tracking documents up-to-date, for RD and Programs meetings and any other required meetings.
- Provides accurate and complete coding instructions to Finance and Community Giving team for all incoming major gifts.
- Coordinates constituent records pertaining to major gifts prospect pipeline, ensuring that constituent data and all action items are up-to-date and accurate.
- Updates and ensures accurate donor information is maintained in Salesforce database.
- Provides accurate, detailed pipeline reports, key metrics and other reports as required.
- Works with Finance team to reconcile gifts and ensure accuracy with fund designations, gift coding and appeal codes.
- Supports the Manager, Donor Relations to liaise with Finance, Marcomm, and Programs teams to collect accurate and relevant information for proposals and stewardship reports.
- Supports the development of administrative documentation, gift agreements, pledge reminders, gift processing forms, thank you letters and coordination of stewardship activities.
- Supports the Manager, Donor Relations, in tracking the named spaces inventory and installations at the Blusson Spinal Cord Centre and determines the best naming opportunities for inclusion in proposals, gift agreements.
- Manages donor listings, including those for the donor wall, website and annual report.
- Coordinates and participates in major gifts cultivation and recognition events, including drafting event outlines, managing guest list and invitation process, overseeing event budget, preparing post event reports and follow-up.
- Remains abreast of industry best practices through participation in peer groups and professional development.
- Provides detailed, in-depth proactive and reactive prospect research on individuals, companies, and foundations to the Major Gifts and Community Giving teams, using industry-standard best practices for research.
- Prepares briefing notes, backgrounders, and profiles for cultivation and stewardship.
- Identifies mid-level and major gift prospects and analyzes their prospect potential, affiliations, personal interests, giving capacity, and philanthropic inclination to support the Foundation’s priorities.
- Assists with Community Giving donation processing during holiday campaign in November and December.
QUALIFICATIONS
An equivalent combination of education, experience and skills/behaviours will be considered.
Education: Marketing and Communications, Fundraising Management, or related field.
Certification/Designations: none
Experience/Knowledge
- Minimum three (3) years of progressively responsible fundraising experience.
- Experience using Salesforce, or other CRM and donor management system.
- Experience with prospect research and profiling.
- Solid knowledge of Microsoft Office software (Word, Excel, PowerPoint and Outlook).
- Working knowledge of best practices in stewardship, gift agreements, and donor relations.
- Commitment to and understanding of the principles of equity, diversity and inclusion.
- Effective donor relations skills, with a keen sense of diplomacy.
- High level of communication skills, both written and oral, in order to collaborate with various Foundation staff and external partners.
- High attention to detail and analytical skills, with an interest in process improvement.
- Exemplary time management and organization skills, including the ability to handle multiple tasks independently, meet deadlines and prioritize assignments.
If you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.
Interested and qualified candidates can apply quoting competition #2025-06 by June 1, 2025. While we thank all applications for their interest, only short-listed candidates will be contacted.
*Please note: The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual/web based interview, flexible scheduling, accessibility needs), so that arrangements can be made for the appropriate accommodations to be in place.