Intake Worker WUWI

About this position

WUWI Intake Worker

LOCATION: Toronto, ON

POSITION TYPE: Part-Time Fixed-Term (22.5 hours/week; 6-month contract)

POSTING CLOSING DATE: September 21, 2022

Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental health agencies in Ontario, we offer a broad range of high-quality mental health, developmental and community services for infants, children, youth, individuals, and families across Toronto. We are a passionate, dynamic and growing agency. We offer a competitive salary, employer paid benefits, ongoing training, and career development opportunities!

Lumenus Community Services is committed to diversity, equity and inclusion.  We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.  

We are looking for a WUWI Intake Worker who will perform intake and administrative functions that support the What’s Up Walk In (WUWI) program. This role will operate out of one of Lumenus’ designated service sites and will report to the Manager, WUWI for program related functions and Team Lead, Administration for time off approvals.

KEY RESPONSIBILITIES:

• Performs initial intake for WUWI clients. This includes conducting intakes through live phone calls and through referral services (i.e. MHTO).
• Respond to incoming inquiries appropriately.
• Complete data entry processes related to client intake.
• Coordinate appointments by managing WUWI schedule and booking appointments with available clinicians.
• Manage WUWI clinical files; updating and closing records, ensuring compliance with record retention policies, coordinating storage and destruction services.
• Will occasionally provide central administrative relief (when needed).
• Other duties as assigned.

QUALIFICATIONS/EXPERIENCE:

• Post-secondary education with at least 3 years previous related experience in an intake/client facing position or equivalent combination of experience and education.
• Non-profit experience in an accredited organization is an asset.
• Experience with client databases and electronic health records is an asset.

SKILLS/KNOWLEDGE:

• Ability to meet the needs of a diverse client base and be familiar and sensitive to diversity and inclusion.
• Ability to work on multiple concurrent tasks and manage time effectively
• Ability to maintain a high level of accuracy and confidentiality
• Flexibility to be able to adapt to changing conditions
• Excellent analytical, problem solving, organizational and communication skills
• Strong administrative skills
• Proficient in standard office software; min. 45 WPM and strong note taking skills.
• Strong understanding of teamwork and the ability to work effectively and contribute to a high performing team.

ADDITIONAL REQUIREMENTS: 

• Satisfactory clearance under the Criminal Reference Check
• Travel may be required to other agency locations
• Fluency in verbal/written French is an asset
• Have proof of full Covid-19 vaccination 

TO APPLY: Interested applicants are invited to visit our website at https://lumenus.ca/careers/ and submit their cover letter and resume through our Career Centre on or before September 21, 2022.

We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.