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Program Director

  • Posted:Oct 15, 2020
  • Apply by:Nov 13, 2020
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Toronto, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

POSITION: Program Director

CLASSIFICATION: Management Position

REPORTS TO:  Executive Director

Main Responsibilities:

  • Planning and Development
  • Service Delivery
  • Volunteer Program
  • Budgeting
  • Human Resources
  • Staff Management, in a unionized work environment
  • Systems Implementation
  • Community Networking

A Nellies employee;

  • Consistently demonstrates and upholds the core beliefs of Nellie’s mission, vision and values within and outside of the organization. Acts as a positive Ambassador for the organization at all times.
  • Must adhere and commit to Nellie’s AR/AO principles with clients and colleagues.
  • Support each client without bias or preferential treatment.
  • Maintain confidentiality regarding organizational operations and personal details of clients/residents.
  • Meets deadlines and is capable of prioritizing their work in response to organizational and client needs.
  • Able to deal effectively with job related stress and handle crisis situations.
  • Is flexible, focused, and committed to building a positive team environment.
  • Must respond to all calls, voicemails and emails within a timely manner.


1. Planning and Development

  • Manages the development of the service and program component of the annual operating plan.
  • Initiates and manages the implementation and evaluation of the service and program component, including qualitative and quantitative data.
  • Recommends changes necessary to continue program effectiveness and efficiency.
  • Oversees the development of work plans for direct reports.
  • Actively pursues funding for programs.
  • Assists in the preparation of funding proposals with development team.
  • Participates in or leads the development or implementation of improvements in key areas of agency activity.
  • Participates actively in the senior management team, providing leadership, support and input.

2. Service Delivery

  • Articulates responsibilities and delegates’ authority for service and program delivery.
  • Ensures the development and implementation of systems and protocols to ensure effective service delivery.
  • Ensures that services and programs consistently meet client needs and funders/donors agreements.
  • Evaluates and resolves issues/concerns regarding program and service delivery, in consultation with staff, Supervisor/Coordinators and the Executive Director.
  • Ensures the agency's standard of services and programs is consistent with legislative and regulative requirements, Board policy and directives, an anti-racism/anti-oppression, feminist framework and other best practices.
  • Coordinates and monitors service and program evaluations to ensure goals and objectives are being met.
  • Distributes reports to the Executive Director, other Managers and staff for information and action.
  • Ensures compliance with MCCSS and City Shelter Standards and all government legislative requirements
  • Ensures data collection is properly and timely entered into the WISH and SMIS systems in an accurate and non-judgemental manner.
  • Will be a part of an on-call rotation for operations.

3. Budgeting

  • Implements and maintains the Programs Budget Allocation.
  • Provides input into annual budget planning process to ensure adequate staffing and resources for service and program delivery.
  • Monitors Program expenditures to ensure they are within annual budget allocations.

4. Internal Committee

  • Provides leadership and assists in the planning and implementation of meeting agendas and work plans for the Social Justice and Accessibility Committee of the Board, as well as other Projects identified by the committee.

5. Human Resources

  • Ensures implementation of the Human Resource System for service and program staff, students and volunteers.
  • Direct and interpret organization’s policies and procedures clearly to staff and volunteers.
  • Ensures the appropriate recruitment, selection, orientation, training and evaluation of staff in the service and program areas.
  • Ensure training and development needs for all programs and service related staff and volunteers are identified and appropriate training, development and human resource strategies are implemented ensuring adherence to all governance, administrative and operational policies and procedures of the agency.
  • Ensures reports for information and action are distributed to the Executive Director and/or appropriate staff.
  • Implement all practices according to the Collective Agreement
  • Provides or ensures the monitoring, measurement and evaluation of performance in comparison to objectives/plans and provides feedback.   
  • Determine areas of improvement for employees, providing additional training as needed
  • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders
  • Promotes and maintains good communication between management and staff, among staff, students and volunteers by consultative and collaborative team work.

6. Community Networking

  • Develops and maintains community resource contacts and partnerships.
  • In conjunction with the Executive Director coordinates advocacy and education in relation to issues of woman abuse, violence against women and women’s equality rights and participates in advocacy and awareness initiatives and activities.
  • Represents the organization as appropriate on community committees, taskforces and working groups dealing with issues impacting women and or children’s lives.
  • Respond to external request for information, advise and assist on issues impacting women and children
  • Participates in public consultation and review of community services as required.
  • Oversee the coordination of community events i.e. Pride, Take Back the Night, etc.
  • Support Fund Development Department as required.
  • Represents the organization with the media, including participating in interviews when appropriate.

7. General

  • Adhere to all policies, procedures, guidelines, routines and requirements of the organization and ensures Nellie’s Vision, Mission and Values are adhered to within programs and community work.
  • Maintain cooperative work relationships and participate in the general operation of the agency.
  • Depending upon the requirements of the organization, prioritizing of the responsibilities outlined in the Program Director job description may be required.
  • Other responsibilities and duties as determined by the needs of the organization.



  • Sound analytical thinking, planning, prioritization, and execution skills
  • Strong formal and informal leadership skills
  • Punctuality and time management skills
  • Budgeting
  • Community networking
  • Advocacy and public speaking skills
  • Computer and software literacy
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills


  • Demonstrated commitment to Nellie’s Vision, Mission and Values
  • Knowledge of feminist, anti-racism/anti-oppression policies and procedures
  • Interaction with employees, management, and the public at large
  • Knowledge of woman abuse, child abuse and the issues and barriers facing abused women and their children in the re-establishment process
  • Demonstrated working knowledge of community service partners, applicable legislation and policies, and best practices within the sector
  • Knowledge of evaluation methods
  • Highly skilled and experienced in HR principles
  • Demonstrates consistency, ethical behaviour, passion, commitment and optimism
  • Work collaboratively across teams
  • Able to be decisive and work under tight timelines and in crisis situations
  • Identify staff development needs and plan appropriate training
  • Able to work positively in a team environment


  • Post-graduate education in Social Services or equivalent experience
  • Approximately five years of experience in a management role within a unionized workplace, preferably in a related industry
  • Demonstrated capacity in planning, coordinating and evaluating program
  • Staff supervision
  • Experience with budget preparation and management
  • Clean vulnerable sector check
  • Coordination of case management, counseling, crisis intervention and advocacy work
  • Implementation of staff and program schedules
  • Familiarity with WISH and SMIS an asset
  • Experience in Housing is highly desirable
  • Established connections to community resources
  • Work experience in an environment where there are client survivors of violence
  • Ability to work in an environment with multiple demands and ongoing crisis

Please submit your resume and a cover letter stating salary expectations to We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

We are an equal opportunity employer and strive to ensure that our hiring process meets the needs of all persons with disabilities. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process. At Nellie's, we seek to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). We will achieve this by ensuring our hiring process is fair and equitable for all persons. 

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