Program Manager

About this position

Programs Manager

The Mississauga Food Bank’s (TMFB) vision is a Mississauga where no one goes hungry. We relieve hunger in Mississauga by providing and promoting access to healthy food for people in need.

Job Purpose

Implementation and oversight of Programs & Agencies strategic plan and initiatives. Day-to-day relationship management with and coordination of agencies including coaching, training, and ensuring quality service to food bank clients. Expansion and improvement of agency Network and programs.

Responsibilities

Program and Agency Administration (30%)

• Provide project leadership in the design, development and implementation of client programs and services

• Identify new initiatives that may positively impact clients and agencies

• Provide recommendations on the delivery of food bank programs and services 

• Develop and coordinate project work plans, timeframes and operational procedures to achieve program outcomes

• Initiate program research, design, analysis and evaluation for new and existing programs

• Act as a key integrator with agencies to collaborate and seek input to be shared with senior leadership

• Design and implement client and agency surveys, compiling results for use by other department members and feeding into overall organizational KPIs

• Participate on project task groups and committees and collaborate with other agencies for coordinated responses to client needs 

Agency Relations and Quality Assurance (30%)

• Develop and maintain excellent working relationships with TMFB’s agencies (currently 54): 

  • Seek input and feedback from agencies 

  • Ensure concerns are addressed and needs are met

  • Conduct site visits with every agency, ensuring a TMFB team member meets with an agency representative on a minimum semi-annual basis

  • Identify best practices and provide guidance to agencies on correct implementation of TMFB standards

• Serve as ‘consultant’ to agencies, assisting in solving problems, implementing TMFB strategies, or carrying out their work to standard

• Investigate all client/community complaints about an agency including investigation and recommendation for a possible revocation of membership after due process. Maintain and administer complaints tracking, providing reports as necessary

Network Expansion and Improvement (25%)

• Proactively seek out potential new agencies for the Network who will participate in increasing access to food in TMFB priority neighbourhoods, maintaining a pipeline of prospective agencies. Serve as a guide to onboard and train agency staff/volunteers, ensuring understanding of and compliance with TMFB policies 

• Where TMFB operates programs, design and implement on-the-ground start-up and operation of programs including training volunteers, liaising with partners, and ensuring measurement and evaluation protocols are followed

• Seek out and develop relationships with social service organizations in Mississauga who provide services beyond food (ie. legal aid, healthcare, mental health services, etc.), hosting them on-site at TMFB agencies to provide assistance to clients

• Support agency staff/volunteers with capacity fund applications and projects. Work with agencies to improve capacity scores and optimal client service

• Conduct timely data analysis using Link2Feed and other platforms for qualitative improvement and to enhance the outreach of TMFB and its agencies to vulnerable populations

Supervision of Staff (15%)

• Direct and supervise the work of the Programs and Agencies team plus any volunteers to foster healthy success for TMFB, including:

  • Recruit, hire/terminate, performance evaluation, and training/development

  • Establish accountabilities and evaluate performance regularly. Translate broad goals into achievable steps. Set and manage appropriate expectations

• Pursue formal/informal education for self and others

Other Duties as Assigned or Required (10%)

Education and Experience

• 7+ years experience in a community service, public administration, not-for-profit, or related field, including 4+ years in a supervisory role

• Masters degree, or equivalent education and experience in a related field

• Knowledge and demonstrated experience in surveying and data collection, implementing projects and programs to meet community needs, and working in a network or a multi-stakeholder environment

• Good knowledge of or experience with agencies and community support structures in Mississauga or Peel region will be an added advantage

Skills, Competencies, and Qualities

• Passion. A passion for mission-driven work and personal values aligned with those of TMFB. Concern for and interest in issues of poverty, food security, and/or social justice

• Planning/Organization/Project Management. Exceptional project management skills that move projects forward, set goals and priorities, create/implement action plans/budgets, document, evaluate, and learn

• Evidence-Based Decision Making/Data Analysis. Draw insightful conclusions from data. Skills in relevant data analysis tools such as spreadsheets (Excel/Google Sheets), Google Analytics, email marketing open rates, etc. Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in TMFB’s best interests

• Detail-Oriented. Conscientious and high attention to detail, understanding it makes the difference between mediocre and excellent donor service. Manage multiple tasks effectively and efficiently, with superior organizational skills and an ability to work under deadline

• Communication. Speak, listen, and write in a clear, confident, respectful, thorough, and timely manner using appropriate and effective communication tools and techniques. Keeps others informed to ensure effective collaboration

• Technical. Computer proficiency with strong skills in MS Office and/or Google Apps for business; experience with CRM software. TMFB is a cloud-based, paperless environment

• Proactivity/Enthusiasm/Persistence. Act without being told what to do. Passionate and excited about work. Can-do attitude. Tenacious and goes the distance to complete work. Ability to work autonomously while being aware of the importance of accountability. Results-focused

• Relationship Building. Internal and external relationship building skills. Demonstrated ability to work effectively with suppliers, staff, volunteers, and other relevant stakeholders. Working independently and collaboratively with team members to foster strong relationships with donors

• Flexibility/Adaptability. Flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions. Cope effectively with complexity and change

Why Work for Us?

• Be proud of helping to relieve hunger in Mississauga by providing and promoting access to healthy food for people in need

• Join an amazing culture where people laugh a lot, pitch in during those “all-hands-on-deck” times, and enjoy celebrating together at birthdays, holidays, and team outings. We work hard to live our values of Community, Collaboration, Excellence, and Integrity

• Hybrid work model - Work from home 3 days a week using our robust online, paperless systems, then bring your laptop into a hot desk for 2 days each week to collaborate and meet with colleagues in person

• A proud recipient of the 2020 Not for Profit of the Year Award from the Mississauga Board of Trade and a certified Living Wage employer

• Fair benefits and compensation including:

  • Market-rate salaries evaluated against the market every two years, annual cost-of-living increases, plus the opportunity for performance-based increases

  • Comprehensive health benefits for you and your dependents (100% employer paid, no deductibles for drugs, dental, or vision)

  • Matched group RRSP (up to 5% of salary)

  • 3 weeks vacation (with days added for years of service, up to a maximum of 5 weeks per year), plus 12 paid sick days, 2 paid personal days, 20 hours for volunteering

  • Allowance for mobile phone, free parking, and funding for professional development

Role Details

Relationships: This position reports to the Director of Programs and Operations 

Position Type: Full-time, 39 hours per week

Compensation: Starting salary of $70,000-$76,000

As part of its commitment to racial justice and reconciliation, TMFB encourages applications from those who identify as Black, Indigenous, people of colour, and other under-represented communities. We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.