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Case Manager

  • Posted:Feb 06, 2023
  • Apply by:Feb 16, 2023
  • Job Type
  • Full Time
  • Job Level
  • Other
  • Location
  • Newmarket, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

DATE: February 2nd, 2023

LOCATION: Newmarket, York Region - Crosslinks Housing & SS

COMPENSATION: $52,535- $63,260 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

To help fulfill our mission, LOFT is hiring a Case Manager.


The Case Manager provides a range of services that supports individuals living with serious mental illness, addictions and physical health issues in a Crosslinks residence or on their own in York Region and South Simcoe.

The Case Manager’s goal is to empower clients, thereby increasing their independence, dignity and self-respect in a safe and secure environment. This position liaises with other community agencies and professional services. The case manager is required to share on-call responsibilities on a rotational basis (approximately twice per year) for all LOFT Crosslinks Housing & Support Services programs.


  • Develop a plan of support and recovery, which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.
  • Promote the personal empowerment of each individual through coaching, mentoring and support.
  • Directly assist with their daily living activities, particularly in the acquisition of life skills such as hygiene, medication management, cooking, cleaning, shopping and budgeting.
  • Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links.
  • Provide crisis intervention/management and assist in the development of crisis plans with clients.
  • Participate in 24-hour crisis support provided on program on a rotational basis through a pager or similar system. (24/7 availability via phone for 1 week, approximately twice per year)
  • Mediate issues or conflicts between residents and teach conflict resolution.
  • Participate in planning, organizing, promoting and conducting events for the clients to address their social needs and prevent isolation.
  • Support program administration by completing and maintaining the required records, assessments or statistics such as client files.


Must Haves

  • Completion of a degree/diploma in Social Work/Human Services or equivalent.
  • Minimum of three years experience in providing support to vulnerable adults living with serious mental health issues and/or concurrent disorders and/or justice involvement and/or complex needs.
  • Previous experience in supportive housing is an asset.
  • Ability to directly assist residents with daily living activities, promoting the acquisition of life skills.
  • Understanding of psychosocial rehabilitation and recovery principles, harm reduction, and the therapeutic relationship and the ability to apply these concepts into practice.
  • Knowledge of issues faced by adults with serious mental illness and addictions and of available community and other professional services in York Region.
  • Creativity and flexibility to approaches.
  • Good oral and written communication skills, counselling and responding skills to engage clients in highly personal areas.
  • Ability to work effectively within a team environment and to interact with workers from a variety of agencies.
  • Ability to implement assessment tools, develop and implement care plans in conjunction with client.
  • Crisis intervention skills, with well-developed problem-solving abilities.
  • Will be required to assist in cleaning units with individuals or in preparing units for occupancy.
  • Possession of a valid driver’s license use of a reliable vehicle is required and insurance to transport clients.
  • Occasional weekend coverage on a rotational basis is required (2-3 times per year)

Nice to Have

  • Understanding of cultural competency and anti-oppression framework
  • Reflective of a multi-barriered group, as serviced by the program, a strong asset


  • A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
  • Defined Benefits Pensions Plan
  • 24/7 Employee Assistance Program
  • E-learning program available all year round
  • Starting vacation time above minimum standard,
  • Additional paid personal and paid sick days
  • Professional development budget available to help you nurture and shape your career
  • Corporate Gym membership rate with GoodLife Fitness
  • Access to Perkopolis, a comprehensive corporate discount program
  • Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
  • Tuition reimbursement program
  • Maternity-leave top up program

Note: All New LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: February 16th, 2022

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