Case Manager

About this position

DATE: February 2^nd, 2023

LOCATION: Newmarket, York Region - Crosslinks Housing & SS

COMPENSATION: $52,535- $63,260 Annually Prorated

To help fulfill our mission, LOFT is hiring a Case Manager.

JOB SUMMARY:

The Case Manager provides a range of services that supports individuals living with serious mental illness, addictions and physical health issues in a Crosslinks residence or on their own in York Region and South Simcoe.

The Case Manager’s goal is to empower clients, thereby increasing their independence, dignity and self-respect in a safe and secure environment. This position liaises with other community agencies and professional services. The case manager is required to share on-call responsibilities on a rotational basis (approximately twice per year) for all LOFT Crosslinks Housing & Support Services programs.

WHAT YOU WILL DO

• Develop a plan of support and recovery, which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s.
• Promote the personal empowerment of each individual through coaching, mentoring and support.
• Directly assist with their daily living activities, particularly in the acquisition of life skills such as hygiene, medication management, cooking, cleaning, shopping and budgeting.
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links.
• Provide crisis intervention/management and assist in the development of crisis plans with clients.
• Participate in 24-hour crisis support provided on program on a rotational basis through a pager or similar system. (24/7 availability via phone for 1 week, approximately twice per year)
• Mediate issues or conflicts between residents and teach conflict resolution.
• Participate in planning, organizing, promoting and conducting events for the clients to address their social needs and prevent isolation.
• Support program administration by completing and maintaining the required records, assessments or statistics such as client files.

WHAT YOU BRING

Must Haves

• Completion of a degree/diploma in Social Work/Human Services or equivalent.
• Minimum of three years experience in providing support to vulnerable adults living with serious mental health issues and/or concurrent disorders and/or justice involvement and/or complex needs.
• Previous experience in supportive housing is an asset.
• Ability to directly assist residents with daily living activities, promoting the acquisition of life skills.
• Understanding of psychosocial rehabilitation and recovery principles, harm reduction, and the therapeutic relationship and the ability to apply these concepts into practice.
• Knowledge of issues faced by adults with serious mental illness and addictions and of available community and other professional services in York Region.
• Creativity and flexibility to approaches.
• Good oral and written communication skills, counselling and responding skills to engage clients in highly personal areas.
• Ability to work effectively within a team environment and to interact with workers from a variety of agencies.
• Ability to implement assessment tools, develop and implement care plans in conjunction with client.
• Crisis intervention skills, with well-developed problem-solving abilities.
• Will be required to assist in cleaning units with individuals or in preparing units for occupancy.
• Possession of a valid driver’s license use of a reliable vehicle is required and insurance to transport clients.
• Occasional weekend coverage on a rotational basis is required (2-3 times per year)

Nice to Have

• Understanding of cultural competency and anti-oppression framework
• Reflective of a multi-barriered group, as serviced by the program, a strong asset

WHAT WE OFFER

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Note: All New LOFT employees are required to be COVID-19 vaccinated as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: February 16^th, 2022