Settlement Worker, Youth Services (Part-time)

Job Title:  Settlement Worker, Youth Services

Unit: Settlement

Hours of Work: 22.5 hours / week (required to working irregular hours including evenings, weekends and some holidays)

Closing Date: December 24, 2022

Location: TCCSA York Centre (File #20-22)

Essential Duties and Responsibilities:                                                                                                   

• To plan, organize, facilitate, implement and evaluate community connections activities for newcomers and their families to connect them with their new community in their settlement and integration process;

• To provide one-on-one case management and client-centred supportive counseling to newcomers and their families by conducting client need assessments, information and orientation services, and personalized settlement plans;

• To facilitate appropriate internal and external referrals to a variety of community supports based on client needs and circumstances and provide supportive follow-up services;

• To create and support the implementation of meaningful mentorship program by recruiting and matching skilled mentors with newcomers and their families;

• To keep abreast of the needs of and extend outreach to newcomers and their families;

• To facilitate access to needed services and resources where there are barriers due to language, culture and race by providing interpretation or translation;

• To monitor program activities, budget and expenses as directed;

• To keep and maintain records in a timely and professional manners;

• To update clients’ database, prepare and submit timely statistical and progress reports as required;

• To ensure programs and services are culturally sensitive to service recipients, and support unit goals;

• To ensure program and service contents are relevant to funders’ priorities and newcomers’ settlement needs;

• To establish and maintain excellent service quality for clients;

• To positively represent TCCSA and promote program and services in the community;

• To keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;

• To attend internal/external meetings as required;

• To establish and maintain excellent working relationship and communication with internal and external groups to provide service to special newcomer groups;

• To perform other duties as may be assigned by supervisor.

Qualifications   

• University degree or equivalent in Social Sciences or a related discipline;

• Minimum of two years’ experience in settlement and/or community service is required;

• Excellent knowledge and experience in working with diverse cultural and social backgrounds of communities, including newcomer/refugee/at-risk/low-income individuals and families;

• Understanding of, and sensitivity to needs of newcomers in the various ethnic communities in York Region;

• Excellent understanding of settlement and integration issues of new immigrants in general, and in particular in relation to youth, seniors or women;

• Be innovative and knowledge and experience in program design, activity organization, group facilitation and community outreach;

• Excellent knowledge of government and community resources;

• Effective communication skills to work with clients from diverse cultural backgrounds;

• Demonstrated interview, assessment, analytical and problem-solving skills;

• Good organizational skills, ability to multi-task while maintaining accuracy in data collection and reporting;

• Excellent inter-personal skills; demonstrated team work experience and ability to establish and maintain excellent working relationship with stakeholders;

• Proficiency in written and spoken English, as well as a second language commonly used by clientele – Tagalog or one of the South-Asian languages is an asset;