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Settlement Worker, Youth Services (Part-time)

  • Posted:Nov 23, 2022
  • Apply by:Dec 24, 2022
  • Job Type
  • Part time
  • Job Level
  • Other
  • Location
  • Markham, ON
  • Impact Area
  • Other
  • Impact Category
  • Other
  • Company Type
  • Other

About this position

Job Title:  Settlement Worker, Youth Services

Unit: Settlement

Hours of Work: 22.5 hours / week (required to working irregular hours including evenings, weekends and some holidays)

Closing Date: December 24, 2022

Location: TCCSA York Centre (File #20-22)


Essential Duties and Responsibilities:                                                                                                   

  • To plan, organize, facilitate, implement and evaluate community connections activities for newcomers and their families to connect them with their new community in their settlement and integration process;

  • To provide one-on-one case management and client-centred supportive counseling to newcomers and their families by conducting client need assessments, information and orientation services, and personalized settlement plans;

  • To facilitate appropriate internal and external referrals to a variety of community supports based on client needs and circumstances and provide supportive follow-up services;

  • To create and support the implementation of meaningful mentorship program by recruiting and matching skilled mentors with newcomers and their families;

  • To keep abreast of the needs of and extend outreach to newcomers and their families;

  • To facilitate access to needed services and resources where there are barriers due to language, culture and race by providing interpretation or translation;

  • To monitor program activities, budget and expenses as directed;

  • To keep and maintain records in a timely and professional manners;

  • To update clients’ database, prepare and submit timely statistical and progress reports as required;

  • To ensure programs and services are culturally sensitive to service recipients, and support unit goals;

  • To ensure program and service contents are relevant to funders’ priorities and newcomers’ settlement needs;

  • To establish and maintain excellent service quality for clients;

  • To positively represent TCCSA and promote program and services in the community;

  • To keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;

  • To attend internal/external meetings as required;

  • To establish and maintain excellent working relationship and communication with internal and external groups to provide service to special newcomer groups;

  • To perform other duties as may be assigned by supervisor.



  • University degree or equivalent in Social Sciences or a related discipline;

  • Minimum of two years’ experience in settlement and/or community service is required;

  • Excellent knowledge and experience in working with diverse cultural and social backgrounds of communities, including newcomer/refugee/at-risk/low-income individuals and families;

  • Understanding of, and sensitivity to needs of newcomers in the various ethnic communities in York Region;

  • Excellent understanding of settlement and integration issues of new immigrants in general, and in particular in relation to youth, seniors or women;

  • Be innovative and knowledge and experience in program design, activity organization, group facilitation and community outreach;

  • Excellent knowledge of government and community resources;

  • Effective communication skills to work with clients from diverse cultural backgrounds;

  • Demonstrated interview, assessment, analytical and problem-solving skills;

  • Good organizational skills, ability to multi-task while maintaining accuracy in data collection and reporting;

  • Excellent inter-personal skills; demonstrated team work experience and ability to establish and maintain excellent working relationship with stakeholders;

  • Proficiency in written and spoken English, as well as a second language commonly used by clientele – Tagalog or one of the South-Asian languages is an asset;

  • Proficiency with MS Office, and social media that facilitate work, communication and online marketing, knowledge in graphic software is an asset;

  • Ability to work flexible hours, including some evenings and weekends;

  • A clear, mandatory Vulnerable Sector Screening-Police Reference Check;

  • Able to travel in the GTA, has a valid Ontario Driver’s license and access to a car is an asset.


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