Bilingual Service Navigator (French)

About this position

DATE: August 11^th, 2023
LOCATION: Toronto, ON - The Access Point
COMPENSATION: $52,535 -$63,260 Prorated Annually
 

To help fulfill our mission, LOFT is hiring a Bilingual French Language Service Navigator.


SURVOL DU POSTE :

Joignez-vous à notre équipe de professionnels de la santé mentale communautaire. Nous recherchons des gestionnaires de cas de santé mentale, des travailleurs sociaux et des travailleurs de l’accueil expérimentés, parlant le français et bilingues, pour fournir un soutien téléphonique en santé mentale, une gestion des services, une évaluation et une sensibilisation communautaire aux personnes ayant des problèmes de santé mentale graves, tant en français qu’en anglais. Le navigateur de services offre des services aux francophones, en particulier aux nouveaux arrivants, afin de réduire les obstacles et d’améliorer l’accès aux services de santé mentale dans le cadre du partenariat de gestion des cas de Passages avec le Centre francophone de Toronto, LOFT Community Services et l’Association canadienne pour la santé mentale. Le navigateur de services en français fait partie d’une équipe plus large de navigateurs et fournira également des services en anglais et dans d’autres langues avec l’aide de services d’interprétation. Il s’agit d’un poste en personne situé dans notre bureau du centre-ville de Toronto et qui implique de passer jusqu’à deux jours par semaine dans la communauté pour travailler avec les fournisseurs de services et les clients de langue française afin d’élargir l’accès aux résidents francophones de Toronto. Les répercussions de la pandémie de la COVID-19 ont fait que le besoin de soutien n’a jamais été aussi grand.

Si vous êtes passionné par le soutien aux personnes confrontées à des problèmes de santé mentale, notre environnement en constante évolution vous offre la possibilité de vous engager auprès d’un large éventail de clients et de faire la différence dans leur vie. Utilisez vos compétences en matière d’évaluation et d’engagement pour aider les demandeurs à obtenir les services de santé mentale communautaires dont ils ont besoin. À The Access Point, nous travaillons en collaboration avec plus de 50 fournisseurs de services communautaires de santé mentale à travers la ville dans les secteurs de l’itinérance, de la santé mentale, de l’hôpital et de la santé mentale et du logement avec services de soutien pour toxicomanes.

Job Summary

Join our team of community mental health professionals.  We are seeking experienced, bilingual French speaking mental health case managers, social workers or intake workers to provide mental health phone support, service navigation, assessment and community outreach for people with serious mental health issues in both French and English.  The FLS Service Navigator provides services to French speaking individuals, especially newcomers, to reduce barriers and increase access to mental health services through the Passages Case Management partnership with Centre Francophone du Toronto, LOFT Community Services and the Canadian Mental Health Association.  The French Language Service Navigator is part of a larger team of navigators and will also provide services to people in English and in other languages with the assistance of interpretation services.  This is an in-person position that will work out of our downtown Toronto office and also spend up to two days per week in the community working with French Language service providers and clients doing community outreach work to expand access to Francophone speaking residents of Toronto.    The impact of the Covid-19 pandemic has meant the need for support has never been higher. 

If you are passionate about supporting people experiencing mental health challenges our fast-paced environment offers an opportunity to engage with a diverse range of clients and to make a difference in their lives.  Use your assessment and engagement skills to help applicants secure the community mental health services they need.  At The Access Point, we work in collaboration with more than 50 community mental health service providers across the City in the homelessness, mental health, hospital and mental health and addiction supportive housing sectors. 

We are committed to quality improvement, staff training and a positive work environment. Join our team and be a part of a system level initiative that you’ll be proud of.


WHAT YOU WILL DO:

Service Navigation

• Provide mental health support by phone and screen clients for service eligibility
• Conduct assessment interviews, assess risk and identify clients with more urgent needs for priority access to services
• Maintain strong relationships with service providers in The Access Point network, collaborate to resolve service issues, and ensure a smooth process of connecting people to service
• Oversee service and housing program eligibility and match clients to vacancies based on program requirements and client eligibility
• Maintain inventories of services and community resources to support the work of The Access Point
• Participate in external committees and support program partnerships
• Respond to inquiries from applicants, families, the general public and referral sources on mental health and addictions services and supports accessible through The Access Point
• Maintain contact with people waiting for service to ensure they are supported and to address any changes in applicant needs, risk level or priority for service
• Be knowledgeable about all services and programs accessible through The Access Point to ensure appropriate matching of clients to the best service to meet their needs
• Be knowledgeable about a broad range of health and social services outside of The Access Point network to connect people to supports they may need that are not mental health related e.g. income supports, seniors services, immigration and settlement supports, housing and homelessness services, employment training.

Community Outreach

• Establish collaborative relationships with the Passages partnership agencies to create, implement and evaluate outreach activities 
• Coordinate and implement community outreach initiatives such as providing presentations, participating in network building activities, and attending relevant community gatherings for the Francophone community
• Establish and maintain relationships with community organizations and groups to facilitate the connection between community members and services
• Participate in partnership, peer group and team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning

WHAT YOU BRING:

• Degree or diploma in health/human services or equivalent experience
• Minimum 3 years counselling and/or case management experience in the adult mental health, addictions, homelessness and/or mental health supportive housing sector
• Fluent in oral and written French and English
• Strong risk assessment skills, with an ability to support clients in distress and de-escalate challenging situations
• Excellent interpersonal skills and the ability to form supportive relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with the continuum of addiction services
• Comprehensive knowledge of community resources for supportive housing, mental health and substance use
• Excellent organizational skills and demonstrated creativity and flexibility in problem-solving on an individual, program and systems level
• Sound judgment using professional standards that is first and foremost respectful of the clients being served
• Experience working with people by phone and in a high volume environment is considered an asset
• Demonstrated ability to deliver services in partnership with other providers and stakeholders
• Computer literacy and experience with Microsoft Office, client service databases and electronic mail systems
• Experience with varied and relevant outreach strategies including social media
• Demonstrated ability to work within an anti-racist, anti-oppression framework

We believe there are many different ways of developing skills, and we love diverse
experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.
 

WHAT WE OFFER:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program

Note: All LOFT employees are required to be vaccinated against COVID-19 as a condition of hire in accordance with LOFT’s Vaccination Policy; unless they are employed in or work regularly with staff who are employed in, non-client facing roles.
Note: All LOFT employees are required to complete a satisfactory vulnerable sector check (VSC).

CLOSING DATE: August 25^th, 2023