Customer Service Representative (REMOTE)

About this position

CAREER

 If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply today.

SUMMARY

We are looking for an experienced Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations..

RESPONSIBILITIES

-- Improve customer service experience, create engaged customers and facilitate organic growth.

--Take ownership of customers issues and follow problems through to resolution.

--Set a clear mission and deploy strategies focused towards that mission.

--Develop service procedures, policies and standards.

--Keep accurate records and document customer service actions and discussions.

--Analyze statistics and compile accurate reports.

--Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

--Collect, organize, and apply company statistic and general data in order to improve the efficiency and influence our company has; present the collected information in monthly board meetings to the heads of each department.

--Keep ahead of industry’s developments and apply best practices to areas of improvement.

--Control resources and utilize assets to achieve qualitative and quantitative targets.

--Maintain an orderly workflow according to priorities.