Resource Manager

About this position

At Grantbook, we celebrate, support, and thrive on diversity, and we strive to create an inclusive environment for our teammates, our client partners, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome and encourage applications from all qualified candidates.

We want to remove barriers that may limit you from joining Grantbook. Email us at hiring@grantbook.org to let us know how we can provide you with reasonable accommodations through our application process.

Join Our Team

Grantbook is seeking an energetic full-time Resource Manager to help steward our thriving (and growing!) B Corp to the next level. Ideally, the candidate is based in Toronto, ON where most of our fifty team members are. Exceptional candidates based elsewhere in Canada will also be considered.

Our employees rate our culture as authentic, supportive, and welcoming. Every person who joins the team has something unique to offer. We lift each other up, communicate openly, celebrate our accomplishments, and find opportunities to grow.

In addition to our awesome culture, we offer:

• Competitive salary

• 4 weeks’ vacation, 10 sick days, 2 personal days

• Benefits coverage and health spending account from day one (no three-month waiting period!)

• Profit-sharing

• Access to a generous pool of funds for professional development

• The opportunity to become an employee shareholder

About Grantbook

Grantbook is a digital transformation consultancy and Certified B Corp with big dreams for the future of philanthropy. Our diverse team of techies and do-gooders works closely with foundations to help them unlock the full potential of their processes, teams, and technology so that they can do their good—even better.

We’ve worked with some of the world’s largest foundations, including the William and Flora Hewlett Foundation, Arnold Ventures, Tides USA, and the JW McConnell Family Foundation.

We take pride in a participatory work culture, where learning trumps ego. Curiosity, experimentation and a human-centred approach are core to how we do meaningful work together and to how we respond to the evolving needs of our clients.

We live our values of accountability, candour, empathy and daring. Team members are empowered to have a voice and make decisions about areas that affect them most. We trust each other to stay accountable, have fun and get stuff done.  

WHO YOU ARE

You are a curious and humble operations star, eager to apply your expertise of team and project management in technology services, professional services or consulting to enable and empower Grantbook’s team of 20+ consultants to flourish in their work. While you keep a keen eye on staffing timeliness, utilization, forecasting accuracy, your key metrics will be team satisfaction and ultimately, delighted philanthropy clients who are better able to make their positive impact on the world. 

WHAT YOU’LL DO

This full time role at Grantbook will continuously improve resource management processes and functions to enable Grantbook’s impressive team of whip smart techies and do-gooders to meet the growing philanthropy technology needs of grantmakers around the world. Reporting to Grantbook’s Vice President of Finance and Administration, and working closely with the leadership team, you will build out and manage our skills inventory, manage forecasting and capacity planning, project staffing, skills development and sourcing, supply and demand planning and employee engagement.  

YOUR PRIMARY RESPONSIBILITIES:

• Refine and then champion and lead Grantbook’s resource management function.

• Ensure an effective and efficient balance of supply (awesome team members) with demand (sales & delivery) .

• Work across the team to ensure workload balancing, prioritization, team member scheduling, and integration of team members into multiple projects in order to maintain optimal utilization  

• Using data and regular check-ins with consultants, remove blockers, monitor workload balance, watch for burnout risks, assess team dynamics, elevate project or team risks to Director, Delivery and VP, Professional Services

• Support finance month end activities by locking and approving monthly hours (internal and contractors)

• Communicate with contractors to ensure timely submission of invoices

• Assist finance team with data, insights and analytics on incurred or expected project overages

• Lead monthly project health review meeting by leveraging data insights on analytics on project trends 

• Assist with population of key RM metrics in Grantbook’s scorecard

• Compile and analyze resource management reports providing interpretation of forecasted team member supply and demand, and recommending actions (hiring, training) 

• Identify and coordinate the introduction and implementation of new Resource Management tools, infrastructure, and processes  

• Work with Team & Culture Lead and Leadership team to identify skills requirements and a skills profile to drive hiring, onboarding, training and development plans

• Work with Team and Culture Lead to support recruiting efforts through screening candidates, coordinating interviews and communicating decisions.

• Collaborate closely with Sales Operations Lead to align projects in pipeline with available consultants who have the skills and expertise to excel in the work

• Create and manage relationships with partners (vendors, other consultancies, subcontractors) who can provide additional staffing resources when needed for additional capacity or expertise

• Conduct research to identify gaps and challenges in resourcing and alternate staffing solutions and/or alternate processes for improvement 

• Above all, lead by example to foster Grantbook’s open, innovative, and collaborative culture; continuing to make Grantbook a great place to work

WHAT YOU CAN OFFER

• 2-3 years work experience in resource management or related field; consulting or technology consulting experience highly preferred 

• History of working in Information Technology, IT Services OR Consulting, Professional Services industry

• Knowledge of the various roles required for successful implementation projects

• Data insights mindset to drive key observations and trends to action and risk mitigation

• Skilled in project management, capacity management, resource allocation, forecasting and reporting

• Familiarity with Professional Services Automation tools, Resource automation systems and software, and forecasting processes and tools 

• Highly skilled in use of spreadsheet tools e.g. Excel/Google Sheets and project management tools (Asana, Harvest, Forecast)

• Experience building out a skills inventory

• Exceptional communication, collaboration, influencing and analytical skills 

NICE-TO-HAVES:

• RMCP (Resource Management Certified Professional) Certification

• Experience selecting and implementing/rolling out a Professional Services Automation (PSA) tool

HOW YOU’LL BENEFIT

SALARY

Grantbook has a transparent salary structure with 6 levels, from A through F. We are looking for skilled and experienced candidates at Level C, with a starting annual salary of $75,200.00 plus profit sharing. During your interview process, we’ll learn more about your skills and experience and determine your starting salary based on what you bring to the team.

We take pay equity at Grantbook very seriously and strive to ensure everyone on our team is accurately and fairly compensated for their work. This means someone who is less comfortable negotiating a higher salary won’t be financially penalized compared to someone who readily argues for higher pay. Our salary bands are tied to similar roles in the market. We scan similar organizations—size, sector, culture— with the goal to provide competitive compensation. Each level reflects a stage of progress at Grantbook defined by expected experience and skills for that level. 

PROFIT SHARING

In addition to base pay, all Grantbook team members will enjoy a bonus—an equal share of a dedicated portion of profits set aside to reward the whole team for exceptional performance on our impact goals.

BENEFITS

When you join Grantbook, you and your dependents will be covered by our group benefits plan from your very first day of work. You’ll have access to a core plan for things like dental and prescription drug coverage, and a sizeable health spending account for any medical expenses like appointments with paramedical practitioners.

Grantbook also boasts a flexible work culture (even pre-COVID-19), and all team members receive four weeks of paid vacation per year, a comprehensive benefits package with a health spending account, and, after one year with Grantbook, are eligible to buy into Grantbook’s Employee Share Ownership Plan. For more information, visit our Culture & Careers page.

How to Apply

Submit your resume/CV along with a cover letter that answers these questions: Why You? Why Now? Why Grantbook?

Shortlisted candidates will begin the interview process with an introductory call with Stephanie Sernoskie, Grantbook’s Team & Culture Lead.