Philanthropy Solutions Training & Adoption Project Manager

About this position

At Grantbook, we celebrate, support, and thrive on diversity, and we strive to create an inclusive environment for our teammates, our client partners, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome and encourage applications from all qualified candidates.

WHO WE ARE

We are a fast-growing technology consultancy (and Certified B Corp) with big dreams for the future of philanthropy. Our diverse and close-knit team of techies and do-gooders work closely with foundations to help them unlock the full potential of their processes, teams, and technology so that they can do more good—even better.

We’ve worked with some of the world’s largest foundations, including the William and Flora Hewlett Foundation, Arnold Ventures, Tides USA, and The JW McConnell Foundation.

HOW WE WORK

We’re an ideal match if you seek autonomy, mastery, and purpose in your work. We take pride in a participatory work culture, where learning trumps ego. Curiosity, experimentation and a human-centred approach are core to how we do meaningful work together and to how we respond to the evolving needs of our clients.

We live our values of accountability, candour, empathy and daring. Policies are transparent and team members are empowered to make decisions about areas that affect them most. This allows our team to work flexible hours and from where they are most inspired (even pre COVID-19!). We trust each other to stay accountable and get stuff done. 

WHO YOU ARE

You are a self-motivated philanthropy specialist who is equally adept at communicating with computers as you are at communicating with people. You are passionate about how technology can help grantmakers have greater impact on causes you care about. You’re also a design thinker—you’re empathetic, curious about the human condition, and understand how design can make a difference in how technology affects the world.

WHAT YOU’LL DO

Philanthropy Solutions Consultants are responsible for managing technology implementations to completion and contributing to the research, analysis, and production of materials that constitute project deliverables. As our Training & Adoption specialist, you’ll serve as the lead on developing and delivering training strategies for large implementations of Grants Management Systems such as Fluxx, Salesforce, GivingData or others. You may also lead other projects related to Grants Management Systems selection and implementation. The successful candidate will report to Grantbook’s Director of Client Services.

YOUR PRIMARY RESPONSIBILITIES:

Training and Adoption (Required):

• Oversee the development and execution of training design and adoption activities for technology implementations

• Help train and support client/users on the implemented technology solutions

• Help document training materials and organize for a user-centred experience

• Knowledge of how to structure large enterprise implementations into sensible and well-structured modules for learning

• Track and evaluate technology adoption of cloud implemented solutions

• Identify additional opportunities for Grantbook to add value

Project Management (Required):

• Build and maintain client relationships through project delivery

• Working with a project team, ensure that key deadlines and deliverables are met throughout a project’s life cycle

• Manages timelines, resource availability and expectations at a project-level

• Prepare and share weekly project updates, including summaries of milestones completed and upcoming, observed risks, current issues, and budget alignment

• Facilitate client meetings and workshops around technology use, processes, data and digital strategy

• Capture and share lessons learned from projects

• Occasional travel to client sites across North America as required (in accordance with travel guidelines during COVID)

Technology Selection & Process Improvement (Desirable):

• Lead and/or coordinate with other Grantbook team members to gather requirements, and research cloud solutions and process improvements that match the scope, requirements, and budget of designated projects

• Draft, submit, and present recommendations for proposed technology, process, strategic or other solutions and related materials, including kick-off decks, assessment & recommendation decks, RFP drafts, and project reports

• Provide process design expertise and coaching to clients on implementing new process solutions

ADDITIONAL RESPONSIBILITIES:

• Provide feedback and help enhance Grantbook’s overall operations

• Contribute to building Grantbook’s institutional knowledge through delivering informal team training, contributing to an internal wiki, and other methods of information sharing

• Support Grantbook’s marketing & sales efforts

• Have fun, work as a team, and "get it done"

• Other duties as reasonably assigned

WHAT YOU CAN OFFER

• 2-3 years of philanthropy sector and/or nonprofit experience, ideally with a training, technology, or process focus, or equivalent

• 2-3 years of experience managing technology training delivery or onboarding activities 

• Demonstrated skills in translating, designing and prioritizing user needs in a comprehensive and systematic, human-centered way.

• Proficiency in the use of cloud solutions such as Salesforce, Fluxx, Smartsimple, or GivingData for grants management, office productivity, data visualization, or accounting

• Ability to communicate complex ideas to a non-technical audience both verbally and in writing

• Self-organizer and problem-solver who thinks creatively, and can meet tight deadlines across multiple projects

• Proven interpersonal skills and a client-focused approach

HOW YOU’LL BENEFIT

SALARY & BENEFITS

Your compensation will be determined by the experience and skills you bring to the team. Grantbook uses a tiered salary structure: junior team members earn $62,154.57, team members earn $68,370.02, skilled team members earn $74,585.48, and experienced team members earn $80,800.93—the correct tier for your candidacy will be discussed in the interview process. We expect successful candidates for this role to fit within the team member to experienced team member range. 

All employees receive four weeks of paid vacation per year, a comprehensive benefits package, and, after one year with Grantbook, are eligible to become a shareholder by buying into Grantbook’s Employee Share Ownership Plan. For more information, visit our Culture & Careers page.

CAREER & PROFESSIONAL DEVELOPMENT

As a growing organization there are continual opportunities to learn, whether it is developing a new skill set or bringing a new product/service offering to market. You, along with the rest of our team, will be key to driving our impact on philanthropy forward.

WHERE WE WORK

Like much of the world right now, we are currently working 100% remotely. We have team members in Vancouver, but the majority of our staff is located in and around Toronto. We will consider exceptional candidates from other locations in Canada as well.

HOW WE HIRE

As a company dedicated to social good for our clients, our team, and the world, we try to be as transparent as possible about how we work. That includes how we hire. View our hiring process to learn more about what it will entail. 

A word of advice: we greatly value communication skills, empathy, and self-awareness in our team. This means the cover letter is a major factor when we hire. Current team members report that putting together their application took them 1-2 hours. Please keep this in mind as you prepare your application!