Investigator

About this position

Bring your excellent investigative and communication skills to our team as an Investigator in the College’s Professional Conduct and Regulatory Affairs (PCRA) department.

The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.

As an investigator, you will use knowledge of the profession’s governing legislation to impartially investigate complaints and Registrar’s investigations against Ontario dentists. As part of a team of investigators, you will manage investigations with the support of administrative staff. The investigations are presented to the College’s ICR Committee for review and decision-making. This role reports to the Team Lead, Investigations.

We are hiring an investigator for a 12-month contract. Investigators are working remotely until further notice.

What can I expect to do in this role?
You will:

• Investigate complaints and reports, which may involve visiting dental offices, interviewing witnesses, collecting documents and information, analyzing charts and records, arranging expert opinions, and preparing reports
• Request records and information from various sources during the investigation
• Review and disclose records of investigation (ROIs) to parties
• Review dentists’ responses to complaints and reports to assist team in preparing for ICR Committee meetings
• Securely maintain dental charts, records and case files to ensure integrity and accuracy of process and adhere to legislated requirements and timelines
• Respond to telephone and written inquiries and draft memos to prosecuting counsel as require
• Manage case files using the College’s case management system
• Represent the College at the Health Professions Appeal and Review Board, when required
• Contribute to continuous quality improvement initiatives
• Travel within Ontario may be required
• Other duties as assigned

What skills and background do I need?
The Investigator requires:

• Completion of university degree in a related field, or equivalent work experience; LLB or equivalent is an asset
• Demonstrated experience and training with various investigative techniques and superior investigation skills
• Knowledge of the Regulated Health Professions Act (RHPA), related legislation, and administrative tribunal procedures an asset
• Superior organizational, time management and case management skills
• Ability to balance competing priorities and work well under pressure
• Strong attention to detail and accuracy, and ability to synthesize large volumes of information and documentation
• Excellent interpersonal, oral, written and interviewing skills
• Ability to work both independently and within a team
• Sound judgement and ability to work objectively and maintain confidentially
• Proficient in Microsoft Office
• Experience or knowledge in human rights law is an asset
• Knowledge of dental practice operations is an asset

How do I apply?
Submit a cover letter describing why you are interested in this position and how your skills will be a great fit for our team. Please email your cover letter and resume to careers@rcdso.org by February 9 at 5pm.

During the COVID-19 pandemic, our recruitment process will be conducted remotely.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer. Accommodation is available upon request under the Ontario Human Rights Code.